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    TUTORIAL

    Introducing AI Agent Builder for WhatsApp

    Complete tutorial on how to build your first AI Agent on WhatsApp using AiSensy's AI Agent Builder.

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    Wish to automate your Customer Support and Sales on WhatsApp the smart way?

    The AiSensy AI Agent Builder now lets you create AI-powered chatbots that understand intent, learn from your business data, and take real actions, all without a single line of code. This tutorial will tell you how to build your first AI Agent using AiSensy's AI Agent Builder.

    Before we dive into how to build the AI Agent, let's first understand how it works and what makes it different from a traditional keyword-based chatbot.

    How AI Agent Builder Works

    Every AI Agent built on AiSensy runs on three layers working together to deliver one seamless WhatsApp experience.

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    How do I initiate a chat with the users in the History Page?

    The business can only initiate the chat with an Inactive user via a Template Message and these Template messages have to be pre-approved by WhatsApp itself. Hence, these messages can not be promotional in nature to avoid spamming users. Once the user replies to that message, the user becomes Active and goes back to the Active Section of the Live Chat Page. Now, the Agents can intervene in the chats and start interacting with the users.

    If a user in History Page initiates a conversation, will it remain in the History Page?

    If a user in History Page initiates a chat or replies to a message, the user becomes Active and goes to the Active Section of the Live Chat Page. Hence, the user won’t remain on the history page.