Connect Your Shopify Store with WhatsApp

Use Cases: How Shopify + AiSensy Helps Your Ecommerce Business 🚀

Integrating your Shopify store with AiSensy doesn’t just automate messages; it unlocks real business workflows that drive sales, improve customer experience, and reduce manual support work:

Recover Abandoned Carts

Automate personalized WhatsApp reminders to customers who left items in their cart to complete their purchase.

Order Confirmation & Updates

Provide instant order confirmations, shipping updates, and delivery notifications via WhatsApp

Reduce RTO (Return to Origin)

Confirm COD orders and cut down on returns with WhatsApp notifications.

Feedback Collection & Reviews

Gather valuable insights to improve your products and services.

Timely Reorder Reminders

Boost repeat purchases by proactively reminding customers to restock their favorite products.

Promotional Campaigns & Offers

Launch promotions, send offers, and drive engagement directly through WhatsApp.

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Connecting Shopify with AiSensy

Step-by-Step Guide

Copy Your Shopify App Token

• In your AiSensy app, go to Ecomm+ -> Shopify Store Setup.
• Tap Copy Shopify App token (you'll need this in a bit).
• Now tap Install app.

Head to the Shopify App Store

• Clicking the Install app button will take you straight to the AiSensy app in the Shopify App Store.
• Tap the Install button there.

Confirm the installation

On the next screen, tap Install again to confirm.

Pay a Small Setup Fee

Complete the one-time payment of $1 to proceed.
(If you prefer not to pay, check out the steps to connect manually at the link provided below).

Paste the token into AiSensy and Connect

Return to the AiSensy app, paste the Shopify token you copied and click Connect.

In AiSensy app, refresh your screen and voila! Magic Done!

Your Shopify store is now connected to AiSensy in just a few simple steps.

Note: If you don't wish to spend the $1 setup fee, follow the steps in the link below.

How to Manually Connect your Shopify Store

Magic Done! 🎉

Your Shopify Store is now successfully connected to AiSensy!

Sample WhatsApp Messages for Shopify Businesses

With the Shopify + AiSensy integration, you can automate personalized WhatsApp messages across the entire customer journey. Below are sample message templates businesses can use to get started:

Abandoned Cart Reminder

Hi {{Customer Name}} 👋
You left something behind in your cart!

🛍️ {{Product Name}}
💰 {{Price}}

Complete your purchase here before it goes out of stock:
👉 {{Checkout Link}}

Order Confirmation

Hi {{Customer Name}} 🎉

Thank you for your order! We’ve successfully received your purchase.

🧾 Order ID: {{Order ID}}
📦 Items: {{Product Names}}

We’ll notify you as soon as your order is shipped.

Shipping Update

Great news, {{Customer Name}} 🚚

Your order {{Order ID}} has been shipped!

🔗 Track your order here: {{Tracking Link}}

Need help? Just reply to this message — we’re here for you!

COD Order Confirmation

Hi {{Customer Name}},

Please confirm your Cash on Delivery order for {{Product Name}}.

👉 Reply YES to confirm
👉 Reply NO to cancel

This helps us deliver your order faster 🚀

Post-Delivery Feedback Request

Hi {{Customer Name}} 😊

Your order has been delivered! We’d love to know how your experience was.

⭐ Rate your purchase here: {{Review Link}}

Your feedback helps us serve you better.

Reorder / Upsell Message

Hi {{Customer Name}} 👋

Running lowne low on {{Previously Purchased Product}}?

Reorder in just one click:
👉 {{Product Link}}

🎁 Enjoy an exclusive offer just for you!

Promotional Campaign Message

🔥 Limited-Time Offer!

Get {{Discount}}% OFF on our best-selling products.

🛍️ Shop now: {{Store Link}}
⏰ Offer valid till {{Expiry Date}}

Don’t miss out!

Payment Reminder

Hi {{Customer Name}} 👋

This is a quick reminder to complete the payment for your order {{Order ID}}.

🛍️ {{Product Name}}
💰 Amount Due: {{Order Amount}}

👉 Pay securely here: {{Payment Link}}

Need help? Reply HELP.

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FAQ

Frequently asked questions answered

How do I integrate Shopify with WhatsApp using AiSensy?

You can connect your Shopify store to WhatsApp via AiSensy by installing the AiSensy app from the Shopify App Store and connecting it using the Shopify App Token inside your AiSensy dashboard. Once connected, you can start automating WhatsApp notifications and campaigns for your store.

Do I need WhatsApp Business API to send Shopify notifications on WhatsApp?

For scalable automation and WhatsApp message flows, you need the WhatsApp Business API (not just the WhatsApp Business App). AiSensy helps businesses use the WhatsApp Business API for automated notifications, campaigns, and customer lifecycle messaging.

What WhatsApp messages can I automate with Shopify + AiSensy?

You can automate key ecommerce WhatsApp notifications like abandoned cart reminders, order confirmations, shipping and delivery updates, payment reminders, COD order confirmations, and post-delivery feedback requests. You can also run promotional campaigns, reorder reminders, and upsell messages.

How do I automate abandoned cart recovery on WhatsApp?

With AiSensy, you can set up abandoned cart notifications to be sent via WhatsApp. Create and approve a template message, configure the timing of the notifications, and enable the abandoned cart flow. This setup can recover up to 40% of abandoned carts.

How much technical expertise is required for the Shopify x AiSensy integration?

The integration process is straightforward and requires basic familiarity with Shopify settings. Check our step-by-step guide to make the process easy even for non-technical users. https://wiki.aisensy.com/en/articles/11484773-connect-shopify-app-with-aisensy-in-a-snap-one-click-integration