Broadcast WhatsApp communication to your Leads and Customers on WebEngage CRM
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Automate personalized WhatsApp reminders to customers who left items in their cart to complete their purchase.
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Connecting WebEngage with AiSensy
Step-by-Step Guide
Add WhatsApp Service Provider (WSP)
Login to your WebEngage dashboard.
Click the Add WhatsApp Service Provider or Plus icon on the top or click on the banner of the WSP at the bottom. In doing so, you will be prompted by a configuration modal. Select AiSensy from the first dropdown, WhatsApp Service Provider.
Configuration Name
In the Configuration name, add "AiSensy"
Adding a name enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.
Add WhatsApp Business Number
Kindly specify the verified phone number you'll use to send all your WhatsApp campaigns in this field. Here, you need to add your existing WhatsApp Business API number connected with AiSensy.
To move forward with the integration, you'll need the WebEngage Key from AiSensy Dashboard.
Go to AiSensy👉Integrations👉WebEngage👉Regenerate Key👉Copy Key
Paste the Key into the WebEngage Dashboard
Come back to the WebEngage Dashboard & paste the WebEngage key under API Key.
After adding the API key, tap on Add WSP to add AiSensy as your WhatsApp Service Provider.
Paste WebEngage API Key and Server Webhook Point in AiSensy Dashboard
Now come back to AiSensy Dashboard, under integrations choose WebEngage and paste the WebEngage API key and Server Webhook Point.
Note: If you are not sure which server your account is on, kindly check the URL of your dashboard:
For the US server, the URL is https://dashboard.webengage.com
For the Indian server, the URL is https://dashboard.in.webengage.com
For the Saudi Arabia server, the URL is https://dashboard.ksa.webengage.com
Whether you choose the Indian server or the US server, the WebEngage API key will remain the same.
As we mentioned at the beginning of the doc, you will get the WebEngage API Key from WebEngage support team.
After adding the key and server endpoint, click Submit.
You've successfully connected WebEngage with AiSensy.
Magic Done! 🎉
You successfully connected WebEngage with AiSensy. You're now ready to Shoot WhatsApp Campaigns directly from WebEngage Dashboard!
Important Note
Note: Auto-pause (Utility → Marketing) and auto-resume (Marketing → Utility) apply only to campaigns created directly within AiSensy.
Campaigns sent through integrations such as CleverTap, LSQ, or WebEngage are controlled by the respective platform and are not affected by these settings. These messages are displayed in AiSensy’s campaign dashboard for visibility only.
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