AiSensy Pricing Plans

When a user sends you a message, a 24-hour support window begins. Each new message from the user resets this window. During this window, you can respond freely without additional charges and you can respond with any free form messages. Also, utility templates delivered within this window won't be charged.

Unlimited Free Service messages

Each business using AiSensy receives Unlimited FREE service messages. Businesses can reply to user messages without incurring any charges; it's completely FREE.

Marketing messages

Marketing messages include all promotional messages, offers, product updates. Each marketing message delivered costs ₹0.88/ message (for Indian users)

Utility Messages

Utility messages are transactional in nature and include messages for delivery updates, transaction receipts, reminders and more. Each utility message delivered costs ₹0.125/ message (for Indian users). Utility templates delivered within a customer service window won't be charged.

Authentication Messages

Authentication messages include messages used for verification purposes such as OTP, account registration and account recovery. Each authentication template message delivered costs ₹0.125/ message (for Indian users)

Service Messages

Service messages includes all user-initiated messages related to customer support, Chatbot support & queries asked by users. Service conversations are FREE for all businesses using AiSensy.

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FAQ

Frequently asked questions answered

What is WhatsApp’s new per-template message pricing?

WhatsApp has shifted from per-conversation to per-template message pricing. Now, you'll pay only for each template message sent—giving you clearer control over messaging costs.

What does Unlimited Users mean?

Unlimited User means that there is no limit on the number of Monthly Active Users (MAUs) you can connect with in a month. Be it a thousand users, hundred thousand users, or a million users - you can connect with as many users as you want! You'll just need to pay for the WhatsApp Conversation Charges.

Are WhatsApp Conversations managed separately?

Yes, WhatsApp Conversation Credits are recharged and managed separately.
Everytime you send a template message, the price of that template message is deducted from this recharge.
This price varies according to user's country. For Indian Users, you'll be charged ₹0.88/ Marketing template, & ₹0.125 for Utility/ Authentication template

What is a Customer Service Window / Session Window?

A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.You can intervene/respond with ANY kind of message within these 24 hours.

Is it a Pre-paid Billing or Post-paid?

All billings are Pre-paid.

How many Contacts Can I Import?

You can Import Unlimited Contacts to the AiSensy dashboard. You're only charged for the WhatsApp Conversations you initiate with a user.

How do Upgrade or Downgrade work?

Upgrades and Downgrades work on a pro-rata basis.

Is there any WhatsApp Business API procurement fee for a brand/business?

No. AiSensy don’t charge a single penny to procure the WhatsApp Business API for a Brand/Business. Businesses can procure the API completely free through AiSensy.