AiSensy Pricing Plans

WhatsApp Conversation is a 24-hour messaging window initiated only when a business messages a user. A Conversation here starts when a business messages the user (thus initiates the Conversation) or replies to a user's message. All incoming messages from users are FREE (service conversations)

Unlimited Free Service Conversations

Each business using AiSensy receives Unlimited FREE service conversations. Businesses can reply to user messages without incurring any charges; it's completely FREE.

Marketing Conversation

Marketing Conversations include all promotional messages, offers, product updates. These Conversations cost ₹0.88/ Conversation (for Indian users)

Utility Conversation

Utility Conversations are transactional in nature and include messages for delivery updates, transaction receipts, reminders and more. These Conversations cost ₹0.125/ Conversation (for Indian users)

Authentication Conversation

Authentication Conversations include messages used for verification purposes such as OTP, account registration and account recovery. These Conversations cost ₹0.125/ Conversation (for Indian users)

Service Conversation

Service Conversations includes all user-initiated conversations related to customer support, Chatbot support & queries asked by users. Service conversations are FREE for all businesses using AiSensy.

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FAQ

Frequently asked questions answered

What does Unlimited Users mean?

Unlimited User means that there is no limit on the number of Monthly Active Users (MAUs) you can connect with in a month. Be it a thousand users, hundred thousand users, or a million users - you can connect with as many users as you want! You'll just need to pay for the WhatsApp Conversation Charges.

Are WhatsApp Conversations managed separately?

Yes, WhatsApp Conversation Credits are recharged and managed separately.
Everytime you initiate a Conversation (UIC or BIC), the price of that conversation is deducted from this recharge.
This price varies according to user's country. For Indian Users, you'll be charged ₹0.88/ Marketing Conversation, & ₹0.125 for Utility/ Authentication Conversations

What is a Customer Service Window / Session Window?

A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.You can intervene/respond with ANY kind of message within these 24 hours.

Is it a Pre-paid Billing or Post-paid?

All billings are Pre-paid.

How many Contacts Can I Import?

You can Import Unlimited Contacts to the AiSensy dashboard. You're only charged for the WhatsApp Conversations you initiate with a user.

How do Upgrade or Downgrade work?

Upgrades and Downgrades work on a pro-rata basis.

Is there any WhatsApp Business API procurement fee for a brand/business?

No. AiSensy don’t charge a single penny to procure the WhatsApp Business API for a Brand/Business. Businesses can procure the API completely free through AiSensy.