Important Pricing Terminologies
Let's make WhatsApp Conversational Pricing easy to understand for you!
Conversations
WhatsApp Conversation is a 24-hour messaging window initiated only when a business messages a user. A Conversation here starts when a business messages the user (thus initiates the Conversation) or replies to a user's message. All incoming messages from users are FREE and only chargeable if the business responds to the user's message.
Unlimited Free Service Conversations
Each business using AiSensy receives Unlimited FREE service conversations (user-initiated conversation) per month. Businesses can reply to customer queries without incurring any charges
Marketing Conversation
Marketing Conversations include all promotional messages, offers, product updates.
Utility Conversation
Utility Conversations are transactional in nature and include messages for delivery updates, transaction receipts, reminders and more.
Authentication Conversation
Authentication Conversations include messages used for verification purposes such as OTP, account registration and account recovery.
Service Conversation
Service Conversations include messages related to personalised customer support, addressing queries. Service conversations are chargeable only when a business responds to a user's message, also known as user-initiated conversation.
