How can I add fallback to attributes in Template messages?

First, filter the audience to whom you wish to send a WhatsApp Broadcast. Click the Broadcast button to proceed to the next step.

Name your campaign & select a pre-approved template message to Broadcast to your users.

Scroll down. You'll see a change in the UI as we've added an attribute button. Clicking this button will enable you to view all your added attributes in AiSensy app

Now, choose relevant attributes that fit your template message. E.g. If you wish to fetch the first name of all users via the attribute, use the attribute $FirstName.

Note: It's not necessary to choose an attribute from the button. You can also type in the attributes manually as per your requirement.

Now, enter a Fallback value which is the value that will be sent to the user in case the attribute isn't found in a contact.

E.g. if a user hasn't given you their email & you've added the attribute $Email, then enter a fallback that will be sent to the user.

Previously, if an attribute didn't match, the message would fail to send to those users. With the fallback feature, the message will send to all users, given that you've added a fallback to the attribute.