There are two types of Agents in the AiSensy App:
1. Live Chat Agent- Live Chat Agents only have permission to intervene & respond to chats in AiSensy App. Also, they have access to modify user profiles on the Live Chat & History Page.
2. Managers- Managers, on the other hand, can overlook everything and shoot WhatsApp Broadcasts & API campaigns.
As the owner, You can add multiple agents & assign roles to those agents in AiSensy App easily.