How to create Media Link from Live Chat Textbox?

Learn how to generate media links from your Live Chat Textbox. This step is mandatory to send media-based WhatsApp Templates for approval.

With this feature, you can:
• Send any media type like images, audio, video, files etc to users on WhatsApp,
• Directly send pdf catalogues through Live Chat Textbox,
• Share invoices with users

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How to generate media link directly from Live Chat Textbox?

Click the Folder Icon in Live Chat Textbox

To open the media library, click the folder icon as shown in the image on the right.

Add Media items to the Media Library

Clicking the folder button will pop open the Media Library Box. Here, you can add media items such as images, audio, video & other files.

In the media library you can upload file size up to these dimensions:

Image- 5 MB
Audio- 16 MB
File- 100 MB
Video- 16 MB

Supported file types:
Audio- aac, MP4, AMR, MPEG, Ogg
Document- Any valid MIME-typeImage- Jpeg, png
Video- MP4, 3gpp

Copy the Media Link

To copy the media file link, simply hover your mouse above the respective media file & click the 'Link' button highlighted in the image on the right.

You're good to go!