How to create Drag & Drop Chatbot in just 10 minutes? (Chatbot Flow Builder)

Get the chatbot to collect important user information such as the user's preferences, age, gender & other relevant questions necessary using the "Ask a question" element.

What's more? You can also assign the answer to a particular attribute for better segregation. In the below image, when the user fills in their company name, the Chatbot will assign the reply to the attribute "companyname"

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Using this element, you can capture the user responses as attributes along with a value. Let's say you shoot a Template message and wish to capture the user responses as attributes.

For eg. In the below image, we have 2 quick reply buttons: Show Offers & Not Interested. We want to assign an attribute depending on which Quick reply button the user clicks.

We select the Optin attribute for both replies. However, when the user clicks the "Show offer", you've assigned them the attribute Optin but with the 'Yes' value. When you'll see the lead, you can verify that these users have opted in.

Meanwhile, users who click the "Not interested" button will also be captured under the Optin attribute but with a "No" value meaning these users are not opted in.

Similarly, you can assign these users tags by choosing the "Add tag" element from the Content Block.

With attribute validation, you ensure that the answer given by the user matches the attributes. e.g. If you have asked them for their email ID & they enter their number instead, they'll receive a validation error message to enter their email ID. Only after they provide their email ID, the attribute will get captured.
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This is a great way to ensure that the information collected by the Chatbot is relevant!

Like the name suggests, If Else conditioning allows you to send users customized True & False responses, depending on their replies. If the reply matches the value, a True response is sent, otherwise, The Chatbot sends the False reply.

You can set the If Else condition based on two conditions: Equal or exists. Let's understand both of these in detail.

1. Equal If Else Condition

For Equal If Else condition, you can verify if the information added by the user matches the exact value you wish to receive as output.If the input added by the user matches the exact value entered by you, they'll receive the True message. Otherwise, they'll receive the False message.For e.g. Let's say you've asked a user about their city and added the Equal condition in If Else element. Under value, you've chosen "Delhi". This means that if a user answers Delhi under city, they'll receive a True response. Otherwise, they'll receive a False response.As you can see, we've added another If Else condition for the False value. If the city answered by the user is Noida, they'll receive the True message.For all other cities, the user will receive a False message.

The Exists If Else condition is useful when you wish to verify whether a user has submitted any value or not!

Meaning, if the user has submitted any value at all, they'll receive the true message, otherwise they'll receive the False message.

As you can see in the below example, if the user has submitted the Pan card, they'll receive the true message and if they haven't submitted, they'll receive the False message.

You can set up custom Chatbot responses based on specific time ranges using Time-based conditioning.

For example, if your active business hours are from 10 a.m. to 7 p.m., you can automate a welcome message during these hours. Outside of these hours, you can automate an off-hour message for anyone who contacts you on WhatsApp.

Here’s how you can set this up:
1. Select the Conditioning element.
2. Choose the Time-based conditioning option.
3. Select a relevant attribute. You can use the default attribute Now to fetch the current date and time. Alternatively, create a custom attribute based on your country’s time zone, formatted as 'hh:mm' in UTC.
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For messages received between 10 a.m. and 7 p.m., the Chatbot will send a welcome message. Messages received outside this period will trigger an off-hour response.

Similarly, you can use Date-based conditioning for responses during longer vacations.
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To set this up, follow these steps:
1. Select the Conditioning element.
2. Choose the Date-based conditioning option.
3. Use the Now attribute to store the current date or create a custom attribute formatted as 'dd-mm-yyyy' in UTC.

​This allows your Chatbot to handle different responses based on specific dates, ensuring seamless communication during business hours and holidays.