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Feature

Provide Amazing Customer Support with WhatsApp

Have multiple team members to provide seamless Live Chat support on a single WhatsApp Business number.

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AiSensy Live Chat: Instant Customer Satisfaction

Learn about AiSensy Live Chat solution

Built-in CRM

Explore our built-in CRM with unlimited contacts, allowing you to add tags and attributes to effectively qualify leads.

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Integrate with Third-Party Platforms

Seamlessly connect your preferred CRM, payment portals, and eCommerce platforms to automate WhatsApp API campaigns such as sign-up confirmations, event reminders, and abandoned cart notifications.

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Assign Agent Rules

Assign specific attributes to agents so they can only view and resolve relevant chats, optimizing their workflow.

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Smooth Chatbot to Human Transfer

Ensure a seamless transition from automated chatbot interactions to live human support, maintaining conversation flow and customer satisfaction.

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Filter Chats by Tags, Campaigns and Attributes

Smartly route chats by filtering them according to tags, campaigns, and attributes.

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How to Manage Multiple
User Queries via AiSensy?

The Live Chat Panel in the AiSensy App organizes chats efficiently
into 3 different columns: Requesting, Active & Intervened Chats.

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Active ChatsChats being managed by the WhatsApp chatbot without needing human intervention.
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Requesting ChatsChats that require human agent intervention because the chatbot couldn't resolve the issue or the user requested a human.
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Intervened ChatsChats where an agent has taken over from the Requesting Chats to assist the user directly.
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Explore more Powerful AiSensy Features

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WhatsApp Payments

Transform your customer interactions by allowing payments directly through WhatsApp.
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Chatbot Flow Builder

Build multiple WhatsApp Chatbots easily, thanks to a drag-and-drop interface that requires zero coding expertise.
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Retarget Users on WhatsApp

AiSensy’s WhatsApp Retarget feature allows you to segregate your audience and Re-Broadcast for higher conversions.
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WhatsApp Scheduler

Schedule Broadcasts up to 2 months ahead of time across varying timezones.
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Import, Broadcast & Track

Track users clicking on your message's CTA buttons with this Pro Feature.
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Ads that Click to WhatsApp

Drive 5x More Leads with Ads that Click to WhatsApp.
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WhatsApp Webviews

Load web pages directly within WhatsApp. No more losing customers to external browsers.
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WhatsApp Forms

Create and send forms with this native integration. Capture leads, book appointments, collect feedback, and more.
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