WhatsApp AI Agent for Shopping | Browse & Buy in Chat

What Your Shopping AI Agent Handles

The browsing that happens before anyone knows what they're buying, handled inside WhatsApp.

Helps Unsure Customers Choose

"Something for a housewarming."

No product name, no category. The agent asks two questions and comes back with three real options.

Shops to a Budget

"Under ₹2,000" is a filter your search box can do and your homepage can't. The agent only ever shows what they can actually afford.

Shows What's New & What's Back

New arrivals, restocked favourites, this season's range - surfaced in the conversation instead of waiting to be discovered.

Turns Browsing Into a Shortlist

Sixty products on a category page is not a choice, it's a decision to postpone. The agent narrows it to three, in chat, in under a minute.

Sends the Photos That Actually Sell

Product images shared in the conversation, so nobody has to open a browser tab to see what they're considering.

Shops in Your Customer's Language

English, Hindi, Hinglish or anything in between - the agent matches how your customer writes.

How to Build Your Shopping AI Agent in Minutes

Here's how a real brand goes from zero to a live Shopping AI Agent on WhatsApp.

Build Your Agent from Your Website

Click AI Agent, add your website, and AiSensy automatically builds an agent trained on your business.

Website (required)
Business type
Anything special it should know? (optional)
Business context (optional)

Then hit ✨ Create agent.

Add Your Business Profile

Add your website & AiSensy auto-generates your business description. Set your agent's name, greeting, and a few ground rules it must always follow.

Website
Agent/business name
Greeting message (optional)
Store currency
Business type
What the business does
Ground rules

Train the Agent with Your Knowledge

Train the agent on your business - it answers from your information, not generic replies. Every source shows "Ready" once learned.

Details to be filled are:

Crawl a page (website URL)
Upload files (PDF, DOC, TXT, CSV - up to 50MB each)
Paste text (policies, scripts, price lists)

Choose the Images It Can Share

Control the visuals your agent can share in chat - product shots, catalogs, offers. Untick any image it shouldn't send.

Image library (enable/disable per image)
Search images

Create the Shopping Skill

Open Add Skills and check the prebuilt list first - if the skill you need isn't there, hit Create custom, name it Shopping, and pick Task skill as the type.

What kind of skill is this? (Task skill)
Icon & name: Shopping
When should the agent use it?
Instructions
Add skills

Enable It on Your Agent

Your new skill lands in the Skills list. Switch it on, expand it to set your qualifying questions, your cut-off and where a qualified applicant should go, then hit Done.

Skills list
Enable the shopping skill
Expand to configure its variables, templates & ads
Skills enabled counter

Add Your Products

Choose which catalog items the agent can recommend - so every suggestion comes from your actual range.

Catalog products (select what the agent may recommend)
Add products by hand (for bundles or items not in your store)
Sync from Shopify
Sync from WooCommerce
Import CSV/XLS

Connect Your Payment Gateway

Connect your payment gateway so the agent closes sales with a secure payment link, right inside the chat.

Payment gateway (Razorpay or PayU)
Out-of-window template (optional)

Link Your Meta Ads (Optional)

Running Click-to-WhatsApp ads?

Map each ad to a custom greeting & context, so the agent knows exactly which ad brought the customer in.

Add ad (map ad → custom greeting & context)

Connect Tools & APIs

Give your agent superpowers - connect tools & APIs so it can fetch live information or complete tasks like booking appointments.

Custom API actions (e.g. check order status, book a slot)
AI plan (manage your plan)

Test, Publish & Go Live

Chat with your agent before your customers do - 500 free AI messages to trial it. Happy?

Publish, switch the AI on & you're live.

Test your Agent panel (Train/Live modes)
Publish
AI on/off toggle

How Browsing Turns Into an Order

A real conversation, step by step - starting from a message no search box could answer.

The Vague Start

Customer: "Need a gift for my sister's wedding, no idea what."
No product, no category, no budget. Exactly the message that gets abandoned on a website.

The Two Questions

Budget, and whether her taste runs traditional or contemporary. That's all the agent needs before it can be useful.

The Shortlist

Three options, with photos and prices, all inside the budget & all actually in your catalog. Not a category link with sixty results.

The Pick

She chooses one, the payment link goes out in the same chat, and the order is placed with a gift-wrap note attached. Total time: 6 minutes. Human involvement: zero.

The Shopping AI Agent Works Even Better With…

One number, one team - agents for before, during & after the sale.

Product AI Agent

Once they've narrowed it down, this agent answers the spec and comparison questions.

Sales AI Agent

Handles the price objection and the nudge that turns a shortlist into a paid order.

Status AI Agent

Answers "where's my order?" once it's placed, without a ticket.

Simple Pricing. Every Agent Included.

One plan unlocks the entire library - deploy any AI Agent, or build your own.

₹3,500

Per Month

Buy Now

$99

Per Month, Billed Annually

Buy Now

WhatsApp AI Agent Features

Access every pre-built AI Agent in this library, plus the no-code builder to create your own - trained on your business and live on WhatsApp in minutes.

3,500 AI messages every month
500 FREE AI messages for testing
Knowledge Base Q&A - train it on your website & documents
Long-term customer memory
No-code builder to customize any agent
Tool calling, skills & API integrations

FAQ

Frequently asked questions answered

What if the customer doesn't know what they're looking for?

That's the situation this agent is built for. It asks a couple of questions - occasion, budget, taste - and turns a vague brief into three specific options, which is what a search box can't do.

Can it shop to a budget?

Yes, and it respects it. Tell a customer's budget to the agent and it only shows what fits, rather than showing the expensive option and hoping.

Can it help with gift shopping?

Yes, and it's one of the strongest uses. Gift shoppers arrive with an occasion and a price range rather than a product name, which is precisely the conversation this agent handles well.

How many products will it show at once?

As many or as few as you allow. Three tends to work - enough to feel like a choice, few enough to actually decide. Set the number in your ground rules.

Can it show new arrivals or seasonal collections?

Yes. Select which catalog items it may recommend and update that selection whenever your range changes, so the agent surfaces the new season rather than last year's.

What happens when nothing in the catalog fits?

It says so, rather than pushing the nearest thing. A customer told honestly that you don't stock what they need comes back; one sold the wrong item doesn't.

Does the customer have to leave WhatsApp to buy?

No. Connect Razorpay or PayU and the payment link arrives in the same conversation, so browsing, choosing and paying all happen in one thread.

How is this different from the Product AI Agent?

Shopping starts from "show me something"; Product starts from "which one should I get". This agent turns a vague brief into a shortlist. The Product agent takes it from there with specs and comparisons. Most stores run both.

Will it push products the customer didn't ask about?

Only if you want it to. Ground rules decide how hard it sells - you can allow a relevant add-on suggestion, or tell it never to suggest anything beyond what was asked for.

Do we need a Shopify store to use it?

No. Sync from Shopify or WooCommerce if you have one, import a CSV, or add products by hand - a catalog is what the agent needs, not a particular platform.