WhatsApp AI Agent for Status | Answer "Where Is It?" 24/7

What Your Status AI Agent Handles

The question that fills your inbox every single day, handled inside WhatsApp.

Answers "Where Is It?" in Seconds

Orders, shipments, tickets, applications, service jobs. The customer asks at 11pm and gets a real answer at 11pm.

Looks It Up - Doesn't Guess

Connected to your own system, so the answer is the actual status of the actual record. Nothing invented, nothing approximate.

Finds the Right Record

Asks for the order ID, or matches the customer's number to their record - so nobody has to dig through emails to find a reference before they can ask a question.

Explains What the Status Means

"Out for delivery" isn't an answer, it's a label. The agent says what it means for them - arriving today, driver calls first, here's the tracking link.

Flags the Ones That Are Actually Wrong

A delay, a failed delivery, a rejected application - the agent says so plainly and hands the chat to your team instead of repeating a status nobody wants to hear.

Answers in Your Customer's Language

English, Hindi, Hinglish or anything in between - the agent matches how your customer writes.

How to Build Your Status AI Agent in Minutes

Here's how a real brand goes from zero to a live Status AI Agent on WhatsApp.

Build Your Agent from Your Website

Click AI Agent, add your website, and AiSensy automatically builds an agent trained on your business.

Website (required)
Business type
Anything special it should know? (optional)
Business context (optional)

Then hit ✨ Create agent.

Add Your Business Profile

Add your website & AiSensy auto-generates your business description. Set your agent's name, greeting, and a few ground rules it must always follow.

Website
Agent/business name
Greeting message (optional)
Store currency
Business type
What the business does
Ground rules

Train the Agent with Your Knowledge

Train the agent on your business - it answers from your information, not generic replies. Every source shows "Ready" once learned.

Details to be filled are:

Crawl a page (website URL)
Upload files (PDF, DOC, TXT, CSV - up to 50MB each)
Paste text (policies, scripts, price lists)

Choose the Images It Can Share

Control the visuals your agent can share in chat - product shots, catalogs, offers. Untick any image it shouldn't send.

Image library (enable/disable per image)
Search images

Create the Status Skill

Open Add Skills and check the prebuilt list first - if the skill you need isn't there, hit Create custom, name it Status, and pick Task skill as the type.

What kind of skill is this? (Task skill)
Icon & name: Status
When should the agent use it?
Instructions
Add skills

Enable It on Your Agent

Your new skill lands in the Skills list. Switch it on, expand it to set your qualifying questions, your cut-off and where a qualified applicant should go, then hit Done.

Skills list
Enable the product skill
Expand to configure its variables, templates & ads
Skills enabled counter

Add Your Products

Choose which catalog items the agent can recommend - so every suggestion comes from your actual range.

Catalog products (select what the agent may recommend)
Add products by hand (for bundles or items not in your store)
Sync from Shopify
Sync from WooCommerce
Import CSV/XLS

Connect Your Payment Gateway

Connect your payment gateway so the agent closes sales with a secure payment link, right inside the chat.

Payment gateway (Razorpay or PayU)
Out-of-window template (optional)

Link Your Meta Ads (Optional)

Running Click-to-WhatsApp ads?

Map each ad to a custom greeting & context, so the agent knows exactly which ad brought the customer in.

Add ad (map ad → custom greeting & context)

Connect Tools & APIs

Give your agent superpowers - connect tools & APIs so it can fetch live information or complete tasks like booking appointments.

Custom API actions (e.g. check order status, book a slot)
AI plan (manage your plan)

Test, Publish & Go Live

Chat with your agent before your customers do - 500 free AI messages to trial it. Happy?

Publish, switch the AI on & you're live.

Test your Agent panel (Train/Live modes)
Publish
AI on/off toggle

How a Status Query Gets Answered

A real conversation, step by step - at an hour when nobody was going to pick up the phone.

The Question

11:40pm. Customer: "Where's my order?"
No ticket raised, no "our team will get back to you in 24-48 hours."

The Lookup

The agent matches their number to the order, checks your system & comes back with the real status - not a canned reply.

The Translation

"Out for delivery" on its own means nothing. The agent says what it means: arriving tomorrow, driver calls before he reaches, here's the tracking link.

The Exception

Their second order is delayed. The agent says so honestly, gives the revised date & offers to put a person on it. Total time: under a minute. Tickets raised: zero.

The Status Agent Works Even Better With…

One number, one team - agents for before, during & after the sale.

Product AI Agent

Answers the "which one should I buy" questions before the order exists at all.

Customer Support AI Agent

Handles the general questions - policies, hours, delivery areas - that aren't about one specific record.

Feedback AI Agent

Once it's delivered, asks how it went - so a bad experience reaches you before it reaches a review site.

Simple Pricing. Every Agent Included.

One plan unlocks the entire library - deploy any AI Agent, or build your own.

₹3,500

Per Month

Buy Now

$99

Per Month, Billed Annually

Buy Now

WhatsApp AI Agent Features

Access every pre-built AI Agent in this library, plus the no-code builder to create your own - trained on your business and live on WhatsApp in minutes.

3,500 AI messages every month
500 FREE AI messages for testing
Knowledge Base Q&A - train it on your website & documents
Long-term customer memory
No-code builder to customize any agent
Tool calling, skills & API integrations

FAQ

Frequently asked questions answered

What can it check the status of?

Anything your systems can return - orders, shipments, service jobs, support tickets, applications, repairs. If a system somewhere knows the answer, the agent can be connected to it and asked.

Does it need to connect to my system?

Yes, and this is the one agent that genuinely can't work without it. The others answer from your knowledge base; this one reports live records, so a connected API under Tools & APIs is the whole job, not an optional extra.

What if my systems aren't connected yet?

Then start with the Customer Support agent, which answers from your documents, and add Status once the connection is in place. Publishing a Status agent with nothing behind it just moves the disappointment later in the conversation.

How does it know which order the customer means?

Either the customer gives an order ID, or the agent matches their WhatsApp number to their record. Multiple open orders and it asks which one - rather than guessing and reporting the wrong thing.

Is customer data safe when it looks something up?

The agent calls the API you connect and returns what that call gives it. You define which endpoints it can reach and what it may share, so it can't surface anything you haven't exposed to it.

What happens if the lookup fails?

It says so, rather than inventing a status. You set the fallback, and a failed lookup is exactly the moment to hand the chat to a person with the reference already attached.

Can it do more than report - like change a delivery date?

That depends on what your API allows. Reading a status and writing a change are two different permissions; if your system accepts the write, the agent can be given that action too.

How much support volume will this actually take off?

Depends on your mix, and we'd rather you measured it than took a number from us. "Where is it?" is the highest-frequency query for most order-based businesses, which is why it's the first one worth automating - check your own inbox for the honest answer.

Can it tell customers when something changes, without being asked?

Not on its own. An AI agent replies rather than initiating, so proactive updates go out as approved templates from your campaigns - and this agent handles the questions that come back.

Does it work alongside my existing support agent?

Yes, and it should. They're two skills on the same agent - Support answers policy and product questions, Status handles anything about a specific record. The agent picks whichever fits the message.