How to delete Contacts in AiSensy?

How to delete contacts in AiSensy App?

Currently, you can't permanently delete contacts in AiSensy App. But, we have a better alternative using which you won't need to delete your contacts. You can:

- Reimport contacts (contacts will update automatically & no duplicate contacts will form)
- Opt-out uninterested users (these users won't receive your Broadcasts)

Note: In case you wish to delete contacts who are not on WhatsApp, then you don't need to do the extra work. WhatsApp doesn't charge for Conversations.

How to Reimport Contacts /Opt-out users

How to Reimport Contacts

If you imported contacts with the wrong details, you can reimport these contacts with the correct information & the details will update automatically on AiSensy Dashboard.

Rest assured! The contacts won't duplicate.

The earlier entered information will disappear & get updated with the latest one keeping your contacts section clean & ready to Broadcast.

Check out:

How to import contacts in AiSensy

How to Opt-out users/ Assign an Opt-out Tag

If you have uninterested contacts who don't want to receive WhatsApp updates, you can opt them out of future updates directly from their Chat profiles.

When you opt-out contacts in AiSensy, they'll automatically be opted out of future communications.

Here's how to do it:

Opt-out users whom you don't wish to send WhatsApp Updates

Once you've opted out a user, they won't show while sending a WhatsApp Broadcast.

Just ensure that while filtering the contacts, you've enabled Broadcasting only for Opted-in contacts. As shown in the image:

Assign an Opt-out tag

You can create a custom tag to remove uninterested users from your Broadcast list.

So, let's say you create a tag dnd.

Now, assign this tag to people whom you wish to not send Broadcast on WhatsApp.

Now, while sending the Broadcast, just select this filter under attributes:

Tags👉not has👉dnd

This will automatically filter out the users who have the tag dnd.

How to Delete Contacts in AiSensy?