How to Apply for WhatsApp Business API

Part 1: AiSensy pe Signup Karo aur WhatsApp Marketing Lite Plan activate karo

Download the AiSensy Mobile App

Click the link below to download the AiSensy mobile app.

Sign Up on AiSensy

Use your Google account to sign up quickly, or you can sign up manually as well. In this tutorial, we will show you how you can use google account to signup quickly.

Enter Your WhatsApp Number

Please use the WhatsApp number of your shop or showroom. You'll receive an OTP on this number to confirm your login.

After adding your number, confirm AiSensy's Terms of Service and tap Complete Signup.

Enter Your Business Details

Fill in your business name, type of business and company size to complete your signup and access the dashboard.

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Verify Your WhatsApp Number

Enter the OTP received on your WhatsApp number to verify it.

Didn't receive the OTP?

💬 WhatsApp: 8064124245

📧 Email: shop@aisensy.com

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Open Your Project

Tap on the Project as shown in the image above to continue.

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Activate Your Plan

Enter the access code sent to your WhatsApp or email and tap Activate to activate your Automations Lite Plan.

You're all set! 🚀

Now, to use all amazing AiSensy features like broadcasting, automations, you need to apply for WhatsApp Business API.

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Step 2: Apply for WhatsApp Business API

After activating your AiSensy Lite Plan using the access code, it's now time to apply for the WhatsApp Business API.

This step is very important because with the API, you will be able to access AiSensy features like automation, bulk WhatsApp broadcasting, live chat & many more.

Follow the steps mentioned below to learn how to apply for the WhatsApp Business API.

Steps to Apply for WhatsApp API

Pre-requisites to Apply for WhatsApp API

Before starting your WhatsApp Business API setup, make sure you have the following requirements:

A BUSINESS License (GST/ MSME/ Incorporation Certificate)

You must have an official business verification document such as GST/ MSME/ Icorporation or Udyam certificate with you to apply for WhatsApp Business API

Learn more

A FRESH PHONE NUMBER

You need an active phone number that isn't currently registered with any of the WhatsApp accounts. You can use an old phone number too but you'll have to permanently delete the WhatsApp App/Account active on it. Learn how:

How to delete a WhatsApp account

Steps to Apply for WhatsApp Business API

Follow the simple steps to apply for the WhatsApp Business API with AiSensy:

In AiSensy Mobile app, click "Apply for WABA" button (WhatsApp Business API)

Once you click this button, you'll redirect to facebook where you need to tap the button mentioning "Start WhatsApp API Registration"

Login to Facebook account with a Facebook Business Manager account created

Login to Facebook and make sure you have admin access of the Facebook Business Manager account to continue with the application.

If you don't have a facebook business manager account, you can create one by following the steps mentioned in this doc. It's very simple, takes just 2-3 minutes to make your facebook business manager account.

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Click 'Continue'

Clicking the button will redirect you to the Meta window where you can apply for WhatsApp Business API.

Click on the 'Continue' button to start filling out the WhatsApp Business API procurement application.

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Select your Facebook Business Manager Account

Next, select your Facebook Business Manager Account which you wish to be associated with your WhatsApp Business API Account.

Under WhatsApp Business Account, select "Create a WhatsApp Business account."

After selecting, click 'Next'.

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Add your Business address details

Here, fill in details such as:

Name: Now, pick a WhatsApp business account name. This name can be anything related to your business.

*Note - This is not the Display Name you need for your WhatsApp Business API that will be visible to the end users. This is just the name of your WhatsApp Business Account created inside the FB Business Manager.

Select the Business category: Here, select the industry most relevant for your business.

Website - Adding your website link is optional but we recommend you to add it for smooth onboarding & quick approval of your WhatsApp API account.

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Add a new or existing WhatsApp Business API number

Next, select "Add a new or existing number" and enter the Phone Number on you need to get the WhatsApp Business API. Make sure the number is connected and able to receive code via SMS for verification.

After adding your number, press 'Next'

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Enter verification code received on text

Note: If you're using AiSensy's WhatsApp Virtual number, make sure to select the text option to receive the code, as you will not be able to receive the code via call in case of WhatsApp virtual number purchased via AiSensy.

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Tap Confirm to submit your WhatsApp API Application

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Your WhatsApp Business API Application is now under review

Congratulations! 🎉🎉 Just press the finish button & wait for a minute.

That's it! If you've done the above steps correctly, your API will go under review & get verified in under 10 minutes.

After clicking 'Finish' you will automatically redirect back to AiSensy app (make sure not to press any button in between as it can cause errors while submitting your API application to WhatsApp)

The majority of reviews are completed instantly (with 10 minutes) - only the Display Name can take max. 3-4 hours to get approved.

The change will show in the AiSensy Platform where the status of WhatsApp Business API will now show LIVE.

Well, that's the complete process you need to follow to apply for WhatsApp Business API.

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Why Apply for WhatsApp Business APi with AiSensy?

Apply for WhatsApp Business API with AiSensy and transform your business communication.

Official WhatsApp Partner

Trusted and reliable.

Learn more

Free WhatsApp Business API

No hidden costs or setup fees.

Learn more

Unmatched Support

Get assistance at every step of the process.

Learn More

Step 3 - Get KYC Verified to Unlock Higher Broadcast Limit

KYC verification is the final step you need to verify to unlock complete benefits of AiSensy. KYC verification unlock higher broadcasting limits and allows you to make the most out of your WhatsApp API account with AiSensy.

Pre-requisites for KYC Verification

To go ahead with the KYC verification method, you must

Get your WhatsApp Business API live.
A GST number & GST Document or your MSME/ Udyam number

In AiSensy app, tap 'Upgrade Now'

After applying for WhatsApp API, you will redirect to AiSensy app. In the app, you need to tap the 'Upgrade Now' button

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Use either your GST number and GST document or use your MSME number to verify KYC

Both are acceptable! You can either add your GST number and upload your GST certificate or use your MSME number to verify KYC.

Important: Please ensure that the registered company name on your GST/ MSME and your Facebook business manager account should be the same!!

In case, the registered name is different, you first need to update your registered company name in your Facebook business manager account.

For reference, this is the Facebook business manager account you used to apply for WhatsApp Business API!

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Enter GST Number & upload GST document

After adding your GST details/ MSME details, click verify.

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3. Use your registered email or mobile number to verify your details

In this step, you can either pick the email or number you used to register on AiSensy.

After selecting the preferred verified channel, press "Send OTP".

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4. Enter the OTP and press Submit

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5. Your KYC details have been successfully submitted for approval.

Our team will review your submission, and the result will be reflected on your dashboard within 1-2 days.

If you have not received an update on the KYC status after 48 hours please drop an email at shop@aisensy.com

In case your KYC Verification request is rejected, check out the below section to know the reason and how you can rectify the error.

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Reasons for Rejection of KYC Verification

There can be many reasons leading to rejection of your KYC Verification. Let's discuss them briefly:

1. Mismatch Between Legal/Trade Name on GST and FBM Name (Most Common Issue)

Reason: The legal or trade name on the GST certificate does not match the name on the Facebook Business Manager (FBM) account.
Solution: To correct this, update the Facebook Business manager name by following these steps:
Go to your Facebook business manager from the below link:
(https://business.facebook.com/settings/)
Click on the Correct Facebook business manager
Scroll down to the left-hand side and click on Business Info.
Click on the edit option in front of your FBM Name
Update your FBM Name as per your GST Certificate
Click on save
Reapply for KYC Verification.

2. Website URL Not Found

Reason: The provided website URL cannot be found.
Solution: Update the website URL in the profile section of AiSensy.

Open your Aisensy Dashboard.
Go to the right-hand side under Your API Number.
Click on View Profile and Update your Website URL.

3. Name Mismatch Between Aadhaar and GST Proprietor's Name

Reason: The name on the Aadhaar card does not match the name of the GST proprietor.
Solution: Ensure the Aadhaar details correspond to the GST proprietor's name.

4. Website Mismatch (Occasional Issue)

Reason: The website listed in AiSensy does not match the one in FBM.
Solution:

Open your Aisensy Dashboard.
Go to the right-hand side under Your API Number.
Click on View Profile and Update your Website URL.

5. Address Mismatch (Occasional Issue)

Reason: The address in AiSensy does not align with the address in FBM.
Solution: Ensure the address in AiSensy matches the address in FBM. To correct an address mismatch:

If the Address does not match the GST Certificate, then you have to change your address from your Facebook Business Manager. To change your address from your Facebook Business Manager, follow the below steps:

Go to your Facebook business manager with the below link: (https://business.facebook.com/settings/)
Click on the Correct Facebook business manager
Scroll Down to the left-hand side and click on Business Info.
In the Front of your old Address click on the Edit option and Update your correct Address which is mentioned in your GST Certificate.
Click on save
Re- Apply for KYC Verification.

6. WhatsApp Business API (WABA) Account Disabled

Reason: The WABA account is disabled.
Solution: Reactivate the WABA account before proceeding with KYC.

For any queries, feel free to drop us a message via Live chat available on website & app or write to us on shop@aisensy.com

FAQ

Frequently Asked Questions about WhatsApp Business API Setup

Q. Are there restrictions on which companies can apply for WhatsApp Business API?

Yes, there are some companies that are restricted to procure the WhatsApp Business API. These are essentially those companies that deal in illegal products & services, unsafe supplements, alcohol etc. Refer to the WhatsApp Legal Commerce Policy for details.

Q. What if the “Start Verification” button is inactive?

If you haven't completely added your 'Business Information' to your Facebook Business Manager Account, chances are:
1. When you apply for Facebook Business Verification, the business is greyed out & isn't clickable.or
2. The button isn't visible. Don't worry, it's very common and you can enable it by filling out your business information.
Follow this guide to enable the ‘Start Verification’ button.

Q. How long does it take to get WhatsApp Business API approval?

If you already have a Facebook Business Manager Account verified, your application should be quick and easy. AiSensy helps you get WhatsApp Business API approved within 10 minutes - for FREE!

Q. Can I use an existing WhatsApp number for the API?

Yes, but you must delete the existing WhatsApp account associated with the number.

Q. What are the costs of using WhatsApp Business API?

You can get the WhatsApp Business API for Free with AiSensy but you still need to pay the platform fees & the cost of the messages that can vary based on usage. Messages are charged per session (every 24-hours) in the WhatsApp Conversation-based pricing model.

Q. Why choose AiSensy for WhatsApp Business API?

AiSensy is an official WhatsApp Business Partner, offering:
- Free WhatsApp Business API Verification
- A comprehensive WhatsApp Engagement Suite
- Global support.
Check out: Getting Started with AiSensy Platform