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    Co-Existence: Everything You Need to Know

    With WhatsApp coexistence, keep your WhatsApp Business app and WhatsApp Business API live on the same number. 

    This doc tells you everything you need to know about going live with coexistence via AiSensy as your WhatsApp Business Solution Provider (BSP)

    Get Started for FREE

    What is 

    WhatsApp Co-Existence?

    WhatsApp Coexistence lets you connect your existing WhatsApp Business App number to the WhatsApp Business API without deleting your account or changing your number.

    It gives you:

    One number, two interfaces

    Continue replying from the WhatsApp Business App while your team manages supported conversations from AiSensy. Messages are mirrored between both.

    Up to 6 months of 1:1 chat history sync

    Recent individual chats can be synchronized to AiSensy during onboarding.

    Access to advanced API features

    Use broadcasts, CRM integrations, automations, chatbots, AI Agents, and multi-agent live chat on your existing number.

    Click-to-WhatsApp leads in both places

    Ad leads can be viewed and managed from your WhatsApp Business App as well as AiSensy.

    Learn More
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    Benefits of WhatsApp Co-Existence Update

    Here's what you gain when you enable WhatsApp Coexistence on your existing WhatsApp Business number.

    Seamless Transition, Zero Disruption

    Keep all your existing WhatsApp chats, contacts, groups & communities safe, while still reaping the massive benefits of WhatsApp Business API on the very same number.

    WhatsApp Chat Sync

    All your chats sync across the WhatsApp Business app and AiSensy's live chat, so you can reply from either one. Up to six months of chat history comes with you.

    Access Advanced Features

    Get unlimited broadcasting, CRM integrations, automations, WhatsApp chatbot and multi-agent live chat, all running on the WhatsApp Business number your customers already know.

    Click to WhatsApp Ad Leads Sync

    View and engage every Click to WhatsApp ad lead inside your WhatsApp Business app. Run the ads on AiSensy's forever FREE plan and only pay for Meta ad credits.

    Cost-Effective Upgrade

    Save the expense of switching numbers. You get the WhatsApp API on your existing WhatsApp Business number, with nothing new to buy and no change to announce to customers.

    Business Tools Stay Untouched

    Your catalog, orders, status, labels and greeting messages keep working exactly as before inside the WhatsApp Business app. There is nothing to rebuild and nothing to migrate.

    Prerequisites for WhatsApp Co-Existence

    Before getting started, ensure you have:

    An active number on the WhatsApp Business App

    Learn More

    A Facebook Business Manager account


    Learn More

    A pre-created project for your business

    Learn More

    How to Get Started with WhatsApp Co-Existence?

    Applying for the WhatsApp Business API through coexistence follows the same steps as a standard application. The one difference is that coexistence onboarding is not self-serve yet, so the AiSensy team enables it on your existing WhatsApp Business number for you.

    Beta feature

    Coexistence is currently in Beta. To enable WhatsApp Co-existence on your existing WhatsApp Business number, email support@aisensy.com or use the live chat on our app and website. Tap the green button in the bottom-right corner to start.

    Meta's Official Feature-Level Breakdown

    Exactly what changes, what stays the same, and what stops working in your WhatsApp Business App once your number is onboarded to the Cloud API.

    Existing feature
    What changes after Cloud API onboarding
    Supported on Cloud API
    Individual 1:1 Chats
    Message edit and revoke are supported. Chat messages from the most recent 6 months can be synchronized. Messages sent and received are mirrored between the WhatsApp Business App and Cloud API.
    ✓Yes
    Contacts
    No major change. Contacts with a WhatsApp number can be synchronized.
    ✓Yes
    Group Chats
    Group chats continue working in the WhatsApp Business App but are not synchronized with the Cloud API.
    !No, works in app
    Disappearing Messages
    Disappearing messages are turned off for individual 1:1 chats.
    ✕No, turned off
    View Once Messages
    View once messages are disabled for individual 1:1 chats.
    ✕No, disabled
    Live Location Messages
    Live location messages are disabled for individual 1:1 chats.
    ✕No, disabled
    Broadcast Lists
    New broadcast lists cannot be created. Existing broadcast lists become read-only.
    ✕No, read-only
    Voice and Video Calls
    No change inside the WhatsApp Business App.
    !No, works in app
    Business Tools such as Catalog, Orders and Status
    No change inside the WhatsApp Business App.
    !No, works in app
    Messaging Tools such as Marketing Messages, Greeting Messages, Away Messages, Quick Replies and Labels
    No change inside the WhatsApp Business App.
    !No, works in app
    Business Profile such as Business Name, Address and Website
    No change inside the WhatsApp Business App.
    !No, works in app
    Channels
    No change inside the WhatsApp Business App.
    !No, works in app
    ✓Available through the Cloud API !Not on the Cloud API, but unchanged in your app ✕Turned off or restricted after onboarding

    Here's How Our Team Can Help You

    ✓

    Check your number meets Meta's requirements

    ✓

    Complete the onboarding process with you

    ✓

    Connect your existing WhatsApp Business number

    ✓

    Explain what changes in your WhatsApp Business App

    Why Enable WhatsApp Co-existence with AiSensy?

    Keep your number and your chats, and get the API set up correctly the first time

    Official Meta Business Partner

    Onboarding runs through Meta's official flow, with no workarounds.

    Guided setup

    Our team confirms your number is eligible and completes onboarding with you, so the sync window is never missed.

    Forever FREE Plan

    Keep your WhatsApp API live at no subscription cost. You only pay Meta conversation charges.

    End to end customer support

    Get help at every step, from onboarding and template approvals to running your first campaigns.

    Keep Your Number. Get the WhatsApp API.

    Enable WhatsApp Coexistence on your existing WhatsApp Business number and add broadcasting, chatbots and automation without losing a single chat.

    Book a DemoGet Started for FREE

    FAQs

    Frequently asked questions answered

    Can I use the same number on the WhatsApp Business App and WhatsApp API?

    Yes. WhatsApp Coexistence lets you use the same eligible business number on both the WhatsApp Business App and Cloud API. Supported 1:1 messages are mirrored between the app and the AiSensy dashboard, allowing you to reply from either interface.

    Will I lose my existing chats after enabling WhatsApp Coexistence?

     No. Your existing chats remain available inside the WhatsApp Business App. If you approve chat-history sharing during onboarding, up to the most recent six months of supported 1:1 conversations can also be  synchronized with AiSensy. Group chats are not synchronized to Cloud API.

    What are the requirements for WhatsApp Coexistence?

    You need an active and eligible WhatsApp Business App number, access to the relevant Meta business setup, and a supported version of the WhatsApp Business App. Meta may also check the eligibility of your business account and number during onboarding.

    Does WhatsApp Coexistence work in India?

    Yes. WhatsApp Coexistence is available for eligible Indian business numbers. Nigeria and South Africa are also now supported, so they should not be listed as excluded countries. Availability may still depend on Meta’s account and number eligibility checks.

    Is WhatsApp Coexistence free?

    Meta does not list a separate Coexistence activation fee. Messages sent manually through the WhatsApp Business App continue to follow app rules, while messages sent through Cloud API are billed according to Meta’s applicable WhatsApp Business Platform pricing. AiSensy plan or service charges may also depend on the plan and features used.

    How does WhatsApp Coexistence work day to day?

    Customers continue messaging the same WhatsApp number. You can reply manually through the WhatsApp Business App, while your team manages supported conversations, automation, campaigns, integrations, and customer support through AiSensy.

    Will my WhatsApp broadcast lists continue working?

    Existing broadcast lists become read-only, and you cannot create new Business App broadcast lists after Coexistence onboarding. You can instead send API-powered broadcast campaigns through AiSensy with audience segmentation, templates, scheduling, and analytics.

    Can I continue using WhatsApp groups?

    Yes, group chats continue working inside the WhatsApp Business App. However, groups are not supported or synchronized through Cloud API, so they will not appear in the AiSensy dashboard.

    How long does WhatsApp Coexistence setup take?

    Setup time depends on number eligibility, Meta account checks, permissions, and onboarding requirements. The AiSensy team can guide you through the process, connect your existing number, and help test chat synchronization after setup.