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CASE STUDY

How FlexiFunnels Scaled User Engagement & CSAT by 38% with AiSensy

Discover how FlexiFunnels scaled user engagement, improved CSAT by 38%, and drove 30% of webinar registrations using AiSensy’s WhatsApp automation.


⚡Powered by Official WhatsApp Business API

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COMPANY OVERVIEW

About FlexiFunnels

FlexiFunnels is an all-in-one platform designed to help creators, entrepreneurs, and businesses build, scale, and manage their complete online presence from a single dashboard. By replacing multiple tools with one powerful platform, FlexiFunnels simplifies marketing and sales funnels while delivering fast performance, deep analytics, and AI-driven automation supported by world-class customer service.

  • Industry

    SaaS / Marketing Technology

  • Headquarters

    Dehradun, Uttrakhand

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    The Challenge

    Managing large-scale user communication without risk or complexity

    Risk of Bans and Lost Trust

    Before adopting AiSensy, FlexiFunnels relied on unmanaged WhatsApp tools that posed a constant risk of number bans. This not only disrupted communication but also limited their ability to scale outreach confidently and consistently.

    High Costs, Low Flexibility

    The existing platforms FlexiFunnels tried were not only expensive but also lacked the flexibility and intuitive UI needed to manage large-scale broadcasts effectively.

    Missing Brand Credibility Signals

    Without access to the official WhatsApp Blue Tick, FlexiFunnels faced challenges building instant trust with users, especially during onboarding, webinars, and important announcements.

    The Solution

    Secure, scalable WhatsApp automation built for SaaS growth

    WhatsApp Automation, Built for Scale

    After evaluating multiple platforms, FlexiFunnels chose AiSensy for its reliability, intuitive UI, affordability, and advanced WhatsApp automation capabilities. AiSensy enabled the team to manage their entire WhatsApp communication ecosystem—from broadcasts to transactional updates—on a single platform.

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    Official WhatsApp Blue Tick Enablement

    AiSensy helped FlexiFunnels secure the official WhatsApp Blue Tick, instantly boosting brand credibility and user trust.

    This ensured that every message came from a verified, trusted brand account.

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    Structured, Purpose-Driven Communication

    Using AiSensy, FlexiFunnels automated key WhatsApp use cases, including:

    • Webinar reminders and live session updates

    • User onboarding communication

    • Feature launches and product announcements

    • Payment and subscription renewal reminders

    • Educational and engagement-focused broadcasts

    These workflows ensured users received timely, relevant updates without manual intervention.

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    The Results

    Measurable improvements in engagement, efficiency, and satisfaction

    38% Increase in CSAT

    Timely, structured communication significantly improved customer satisfaction.

    2X Improvement in Overall User Experience

    Clear, proactive messaging reduced confusion and support friction.

    30% of Webinar Registrations via WhatsApp

    WhatsApp became a high-performing acquisition and engagement channel.

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    "AiSensy has streamlined our WhatsApp communication, helping us engage users at scale while maintaining clarity, security, and trust. The platform made it easy to manage broadcasts, automate key workflows, and deliver a better overall user experience."

    Priya Verma

    Sales Chat Support (Team Lead) @ FlexiFunnels

    Founders & Marketers Love us

    Trusted by 100,000+ Businesses across 57 Countries

    Features Loved by our Clients

    Collect Payments on WhatsApp

    Yes! Collect Payments now on WhatsApp Seamlessly with WhatsApp Pay and other modes of Payments (Razorpay, Payu etc) and grow your revenue.

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    Ads that Click to WhatsApp

    Run Ads on Facebook & Instagram that land on WhatsApp. 5X Your lead generations & 2-3X Conversions Instantly!

    Run Ads from AiSensy, smartly segregate your leads and build Chatbot Flows to automate everything!

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    Multiple Human Live Chat

    Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number. 
    Filter Chats according to tags, campaigns and attributes for Smart Agent Chat Routing.

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    Real-Time Analytics

    Track your campaign results in real-time.

    Monitor Read, Replied & Clicked rates for each campaign and retarget smartly for higher conversions!

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    Smart Retargeting for 3X Sales

    Segregate your Audiences Smartly and Re-Broadcast for Higher Conversions!

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    Drive 3x Revenue with AiSensy

    Experience the power of seamless automation and enhanced customer engagement.
    Get Started for FREE. No Credit Card needed.
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