How Cosco achieved 3x Growth in User Engagement with AiSensy

Using AiSensy’s platform, Cosco achieved:
• Seamless message delivery to its entire customer base, even to those who hadn’t saved its contact number.
• Compliance with WhatsApp’s best practices, ensuring high deliverability without the risk of being blocked.
• Outstanding results: A 98% message open rate, enabling faster and wider customer engagement.

Cosco automated key notifications on WhatsApp, such as:
• Order confirmations
• Delivery updates
• Exclusive promotions and offers

Direct Benefits:
• Messages delivered instantly, with a 98% open rate.
• Customers stayed informed, reducing queries and increasing satisfaction.

AiSensy enabled live chat support on WhatsApp, allowing Cosco to:
• Deliver personalized and immediate responses to customer inquiries.
• Address questions about products, order tracking, and promotions in real time.

Result:
This humanized and fast support boosted customer engagement by 2x.

With AiSensy’s help, Cosco secured the WhatsApp verified blue tick, allowing the company to:
• Showcase authenticity and trustworthiness to customers.
• Strengthen its position as a credible brand, fostering long-term loyalty.

Cosco integrated AiSensy’s AI-driven chatbots, offering:

• Round-the-clock assistance, available 24/7.
• Easy-to-build conversation flows with a no-code drag-and-drop interface.

Impact:
Chatbots ensured customers received timely support, even outside business hours, maintaining high-quality service.