HomeLane achieved 2x higher conversion ratio with AiSensy
Discover how HomeLane, India’s fast-growing home-interior solutions brand, unlocked a smoother booking journey and booked 300+ extra design consultations every month by moving customer conversations to WhatsApp with AiSensy.
⚡Powered by Official WhatsApp Business API
About HomeLane
HomeLane provides end-to-end, hassle-free interior design - from 3-D visualisation to on-time installation—across 20+ Indian cities.
Design & Technology
Bengaluru, India
Company Size
1,001 – 5,000 employees
Products
Modular kitchens, wardrobes & full-home interiors
How AiSensy helped HomeLane turn conversations into confirmed orders
Automated WhatsApp Chat Assistant
How it works- Instant engagement, zero form fatigue.
• Visitors click a “Book Free Design Session” button on the website.
• They land on WhatsApp & engage in conversation with a chatbot.
• The WhatsApp chatbot qualifies the lead, captures requirements and suggests available time slots.
• Confirmed details are pushed to HomeLane’s CRM; human agents step in only when needed.
Store Locator on WhatsApp
Homelane increased their store visibility and footfall by adding a WhatsApp store locator.
Users can simply chat with the WhatsApp bot to find the nearest HomeLane store, get directions, and even schedule appointments - all within WhatsApp
WhatsApp based conversational campaigns have helped us enhance engagement with our customers. This has also resulted in better acquisition efficiency. Moreover, the insights from user interactions have been instrumental in shaping our new feature planning. In this journey, AISensy came handy as a powerful product for managing WhatsApp conversations & campaigns. The product interface significantly reduced our bot creation & deployment turnaround time.
Abhishek Gupta
VP Product @ HomeLane
Collect Payments on WhatsApp
Yes! Collect Payments now on WhatsApp Seamlessly with WhatsApp Pay and other modes of Payments (Razorpay, Payu etc) and grow your revenue.
Ads that Click to WhatsApp
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Run Ads from AiSensy, smartly segregate your leads and build Chatbot Flows to automate everything!
Multiple Human Live Chat
Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number.
Filter Chats according to tags, campaigns and attributes for Smart Agent Chat Routing.
Real-Time Analytics
Track your campaign results in real-time.
Monitor Read, Replied & Clicked rates for each campaign and retarget smartly for higher conversions!
Smart Retargeting for 3X Sales
Segregate your Audiences Smartly and Re-Broadcast for Higher Conversions!
