How Skullcandy Boosted 150X ROI with AiSensy

Skullcandy successfully countered their major challenge - Abandoned Carts and reduced them by flat 25-30% with AiSensy.

COMPANY OVERVIEW

About Skullcandy

Well, this is a brand that needs no introduction - Skullcandy is one of the most popular Global Headphone & audio products brands. It has been recognized as one of the coolest headphone brands since 2008!

IndustryEcommerce

HeadquartersPark City, Utah

Company Size300-500 Employees

ProductsEarphones, headphones, Wireless Earbuds

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The Challenge

Transforming Skullcandy’s Challenges into Triumphs

Increasing Abandoned Carts

Users visiting the website added products to their cart but did not complete the purchase.

Reduced ROI

Sending personalized emails & SMS did not have an efficient enough ROI for Skullcandy.

Siloed Customer Support

Skullcandy had no direct source to communicate with customers in real-time. 1:1 Live Chat was not much effective via Website Chat!

The Solution

How AiSensy Helped Skullcandy Overcome These Challenges

25-40% Abandoned Carts Recovered

To solve the dilemma of Abandoned Carts, AiSensy set up WhatsApp automation, connecting Skullcandy's Ecommerce store with AiSensy.

This integration triggered an Abandoned Cart recovery notification 15-20 minutes after a user added a product to their cart & didn't complete the transaction.

This strategy helped Skullcandy recover 25-40% of Abandoned Carts.

Broadcast Promotional Offers to Unlimited Users in One Go

Skullcandy used AiSensy to send promotional offers to users on WhatsApp.

Using AiSensy, they sent Marketing & promotion messages to as many users as they want in one go! (Unlimited Users).

Fact: The Broadcast is sent even to Users who didn't add Skullcandy to their contacts!

Automate Order & Delivery Updates on WhatsApp

Skullcandy used WhatsApp to send Order Confirmation & Delivery Updates to users.

The users need not check their email/SMS to view these confirmations. They receive these updates instantly on WhatsApp.

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The Results

150x ROI

Driven with WhatsApp Marketing

25-40%

Increase in Abandoned Cart Recovery

User Engagement seen on messages sent

We are helping Brands grow effortlessly on WhatsApp

Trusted by 50000+ Businesses across 52+ Countries

Features Loved by our Clients

Collect Payments on WhatsApp

Yes! Collect Payments now on WhatsApp Seamlessly with WhatsApp Pay and other modes of Payments (Razorpay, Payu etc) and grow your revenue.

Ads that Click to WhatsApp

Run Ads on Facebook & Instagram that land on WhatsApp. 5X Your lead generations & 2-3X Conversions Instantly!

Run Ads from AiSensy, smartly segregate your leads and build Chatbot Flows to automate everything!

Multiple Human Live Chat

Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number.
Filter Chats according to tags, campaigns and attributes for Smart Agent Chat Routing.