WhatsApp AI Agent for Gym Membership

Go to the AiSensy Signup Page. Create your account using either:

• Your Google account, or

• Your business email address by filling out the sign-up form.

Once signed up, Log in to AiSensy using the same Google account or email credentials.

Once you are logged in, navigate to and click on AI Agent available on the navbar on the left.

Fill in the details given below:

• Website (mandatory)

• Business type

• Anything special it should know? (optional)

• Business context (optional)

Once you fill these details correctly, proceed to hit '✨ Create agent' button. AiSensy automatically builds an agent trained on your business.

When you add your website, AiSensy auto-generates your business description. Set your agent's name, greeting, and a few ground rules it must always follow.

Fill the details given below:

• Website (fetched automatically)

• Agent/business name

• Greeting message (optional)

• Store currency

• Business type

• What the business does

• Ground rules

In this step, you need to tell the agent about your gym and fitness business. Add information about your membership plans, pricing, gym facilities, personal training services, workout timings, trial sessions, ongoing offers, membership policies, and FAQs. You can use connected systems for real-time membership pricing and availability.

You can provide this information through PDF, DOC, TXT, or CSV files. The agent uses the information you provide to answer customer enquiries accurately, recommend suitable membership plans, and avoid making up details.

Every source shows "Ready" once learned.

Perform the below-mentioned steps:

• Crawl a page (website URL): Add your gym's website to help the agent learn about your membership plans, facilities, and services.

• Upload files (PDF, DOC, TXT, CSV, up to 50MB each): Upload membership brochures, pricing details, gym policies, and FAQs.

• Paste text (policies, scripts, price lists): Add membership terms, trial session details, promotional offers, and answers to common customer questions.

This step is optional, but adding gym images helps potential members explore your facilities and make an informed decision before joining.

When you add your gym's website, the AI Agent automatically fetches images from it (only from the website). Review the visuals it can share in WhatsApp chats, such as gym equipment, workout areas, personal training sessions, and other facilities.

Untick any image you don't want the agent to share.

You can:

• Manage your image library: Enable or disable individual images of your gym, equipment, and facilities.

• Search images: Quickly find specific gym visuals you want to review or manage.

• Upload Guidelines PDF that helps users follow the instructions carefully. 

In this step, navigate to and open Add Skills. Check the prebuilt skills list first. If the skill you need isn't already available, click Create custom, name it Gym Membership Queries, and select Task skill as the type.

• What kind of skill is this? Task skill

• Icon & name: Gym Membership Queries

• When should the agent use it?

• Instructions

• Add skills

Make sure the instructions you provide are clear and easy to understand. The agent follows these instructions to handle gym membership enquiries, recommend suitable plans, and guide potential members through the joining process.

One such template is:

“When someone asks 'Can you help me join the gym?', ask about their fitness goals, preferred workout timings, budget, and membership duration, one question at a time. Recommend suitable membership plans based on their preferences and explain the pricing, gym facilities, trainer availability, and ongoing offers. If they want to try the gym first, help them schedule a trial session. Guide them through the membership registration and payment process, but confirm their membership only after successful payment and registration verification.”

Once you enter these instructions, the agent uses your provided knowledge and skill instructions to respond to gym membership enquiries accordingly.

For more information, learn how to create a custom skill.

Now that you have created the Gym Membership skill, it will appear in the Skills list. You can switch it on, expand it to configure and then click Done.

All you need to go through is:

• Skills list

• Enable the Gym Membership skill

• Expand to configure its variables, templates & ads

• Skills enabled counter

Your agent is now trained to handle gym membership enquiries and guide potential members through the joining process.

Note* You can train your agent to recommend suitable membership plans, explain pricing and facilities, answer common questions, and help customers book trial sessions or proceed with mem

In this step, you can add the gym membership plans and services you want your AI Agent to recommend to potential members. Include plan details, pricing, benefits, and relevant images so customers can explore your offerings directly on WhatsApp.

Choose which membership plans and services the agent can recommend, ensuring every suggestion is based on your gym's actual offerings.

• Catalog items: Select the gym membership plans, personal training packages, and fitness services the agent can recommend.

• Add products by hand: Manually add monthly, quarterly, or annual memberships, trial passes, and personal training packages.

• Sync from Shopify: Import membership packages or fitness products listed in your Shopify store.

• Sync from WooCommerce: Import gym memberships, training packages, or fitness products from your WooCommerce store.

• Import CSV/XLS: Upload your membership plans, pricing, and service details in bulk.

Connect your payment gateway so your Gym Membership AI Agent can share a secure payment link on WhatsApp when a customer is ready to join. Customers can pay for their monthly, quarterly, or annual membership plans through the link without visiting the gym.

You can skip this step if customers purchase memberships through your website, pay at the gym, or prefer a trial session before joining.

• Payment gateway: Connect Razorpay or PayU to collect gym membership fees securely.

• Out-of-window template (optional): Select an approved WhatsApp template for payment messages sent outside the 24-hour customer service window.

This step is only useful if you're running Click-to-WhatsApp ads for gym memberships, free trials, personal training sessions, or special joining offers. It helps your Gym Membership AI Agent respond based on the specific ad a potential member clicked.

You can map each ad to a custom greeting and context so the agent knows which membership plan, gym service, or promotional offer brought the customer to WhatsApp.

• Add ad

• Ad ID

• Label

• Greeting (first message to user)

• Context (extra context for the agent)

• Discount honoured at checkout (optional)

• Products featured in this ad

This step comes in handy when your Gym Membership AI Agent cannot resolve a customer's enquiry. Issues such as failed membership payments, special pricing requests, membership cancellations, or personalised training requirements may need your gym team's assistance.

Fallback message: Write a reply for situations where the agent cannot find membership information, answer a specific question, or retrieve registration details.

Human handoff: Enable handoff for custom membership plans, corporate or group memberships, payment issues, cancellation requests, personal training consultations, and customers who want to speak with your gym staff.

This step decides what happens when the agent cannot help. Write the fallback message, switch on Hand off to a human, and add the phrases that should transfer the conversation to your team.

What you must fill:

• Fallback message

• Where your agent runs: up to 3 test numbers

• Hand off to a human: toggle

• Trigger phrases

• Handoff message

Connect tools and APIs if you want your Gym Membership AI Agent to check trial session availability, book gym visits, create CRM leads, or retrieve membership and payment details.

You can skip this step if the agent only answers gym membership enquiries, recommends plans, and shares existing registration or payment links, or if you have already configured the required API actions in an earlier step.

Click Add custom API action, explain when the agent should use it, and paste your cURL request to fill in the request details.

Review the following fields:

• Action name

• When should the agent call it?

• Paste cURL

• Request: method + endpoint URL

• Headers

• Params

• Body

• Auth

• Test call

Click Next: variables to continue.

Before going live, test how your Gym Membership AI Agent handles membership enquiries, pricing questions, trial session bookings, plan comparisons, payment issues, and human handoffs.

Make sure the agent doesn't invent membership discounts, trainer availability, or successful payment confirmations.

You can chat with your agent before your customers do with AiSensy's 500 free AI messages for a trial.

Publish, switch the AI on & you're live.

• Test your Agent panel (Train/Live modes)

• Publish

• AI on/off toggle