WhatsApp AI Agent for Spas & Salons

Go to the AiSensy Signup Page. Create your account using either:

• Your Google account, or

• Your business email address by filling out the sign-up form.

Once signed up, Log in to AiSensy using the same Google account or email credentials.

Once you are logged in, navigate to and click on AI Agent available on the navbar on the left.

Fill in the details given below:

• Website (mandatory)

• Business type

• Anything special it should know? (optional)

• Business context (optional)

Once you fill these details correctly, proceed to hit '✨ Create agent' button. AiSensy automatically builds an agent trained on your business.

When you add your website, AiSensy AI engine auto-generates your business description. Set your agent's name, greeting, and a few ground rules it must always follow.

Fill the details given below:

• Website (fetched automatically)

• Agent/business name

• Greeting message (optional)

• Store currency

• Business type

• What the business does

• Ground rules

In this step, teach your WhatsApp AI Agent about your spa & salon business. Share details about your services, pricing, packages, offers, and policies so it can answer customer queries accurately.

You can add this information in three ways:

• Crawl a page: Enter your website URL to let the agent learn from it.

• Upload files: Add PDFs, DOC, TXT, or CSV files (up to 50 MB each).

• Paste text: Add service details, price lists, booking policies, or FAQs directly.

Once the information is processed, each source will show a Ready status.

For example, you can train your AI Agent to answer questions about facials, hair treatments, spa packages, skincare services, pricing, appointment availability, treatment duration, ongoing offers, and cancellation policies.

The more accurate and complete the information you provide, the better your agent can respond to customer queries.

This step is completely optional. You can add images of your services, such as hairstyles, nail art, skincare treatments, spa packages, or before-and-after results. These visuals help customers explore your services and make better choices.

When you add your website, the WhatsApp AI Agent automatically fetches images from it. You can choose which images the agent is allowed to share with customers.

Here's what you can do:

• Create an image library (enable/disable per image)

• Search images

• Upload guidelines PDF for users

Simply untick any image you don't want your AI Agent to send during conversations.

In this step, go to Add Skills and check the prebuilt skills first. If you don't find what you need, click Create custom, name it Spas & Salons Consultation, and select Task skill.

Fill in the following details:

• What kind of skill is this? Task skill

• Icon & name: Spas & Salons Consultation

• When should the agent use it?

• Instructions

• Add skills

Make sure your instructions are simple and clear. This helps your WhatsApp AI Agent understand customer needs, suggest relevant spa and salon related services, answer questions, and guide customers towards booking an appointment.

Here's a sample instruction you can use:

"When a customer asks about spa or salon services, understand their needs, preferences, and budget. Recommend suitable treatments, share pricing, duration, and available packages, and help book appointments through the connected system. Avoid guaranteeing results and connect customers with a professional when expert advice is needed."

Once saved, your AI Agent will use these instructions along with your business information to handle customer enquiries and guide them towards suitable services.

For more information, learn how to create a custom skill.

Once you've created the Spas & Salons Consultation skill, it will appear in the Skills list. You can enable it, expand it to configure the required settings, and click Done.

Here's what you need to do:

• Skills list

• Enable the Spas & Salons Skill

• Expand to configure

• Skills enabled counter

Your WhatsApp AI Agent can now help customers explore beauty treatments, understand pricing and packages, get personalised recommendations, and book appointments.

Also, before enabling the skill, make sure it is configured to ask relevant questions, recommend suitable services based on customer preferences, and guide them towards booking without promising guaranteed treatment results.

Connect your payment gateway if your Spas & Salons WhatsApp AI Agent needs to collect payments for salon appointments, spa treatments, wellness packages, or memberships.

The agent can share a secure payment link directly in the WhatsApp chat.

• Payment gateway: Razorpay or PayU

• Out-of-window template: Optional

This step is useful if your business accepts advance payments, booking deposits, or full payments for Spas & Salons services.

You can skip this step if your agent only answers customer queries, recommends treatments, shares pricing, or helps customers book appointments without collecting payments.

Note* Make sure your payment gateway is connected and configured correctly before allowing the agent to collect payments.

This step is useful if you're running Click-to-WhatsApp Ads to promote your Spas & Salons services, special offers, or packages. It helps your WhatsApp AI Agent understand which treatment or offer brought the customer to your chat.

Are you running Click-to-WhatsApp Ads?

If yes, you can connect each ad to a custom greeting and context. This helps your agent understand customer interests, answer relevant questions, recommend suitable treatments, and guide them towards booking an appointment.

Here's what you need to configure:

• Add ad

• Ad ID

• Label

• Greeting (first message to user)

• Context (extra context for the agent)

• Discount honoured at checkout (optional)

• Products featured in this ad

You can skip this step if you're not running Click-to-WhatsApp Ads or customers contact your business directly for spa and salon enquiries.

Sometimes, customers may have questions about treatments, skin or hair concerns, booking issues, or refunds that need personal attention. In such cases, your Spas & Salons WhatsApp AI Agent can transfer the conversation to your team.

Fallback message: Set a response for when the agent cannot answer questions about treatments, pricing, availability, packages, or booking details.

Human handoff: Enable this option when customers need expert advice, have complaints, face appointment issues, or request to speak with a salon or wellness professional.

In this step, you decide when the agent should hand over a conversation instead of continuing on its own.

Here's what you need to configure:

• Fallback message

• Where your agent runs: up to 3 test numbers

• Hand off to a human: toggle

• Trigger phrases

• Handoff message

This ensures customers get the right assistance, even when your AI Agent cannot resolve their queries independently.

This step is mandatory if your Spas & Salons WhatsApp AI Agent needs to check available slots, book appointments, or manage rescheduling and cancellations.

Connect your salon management software, appointment booking system, or CRM through APIs. This allows your agent to check real-time availability, confirm bookings, and update appointments directly through WhatsApp.

Click Add custom API action, specify when the agent should use it, and paste your cURL to automatically fill in the request details.

Here's what you need to configure:

• Action name

• When should the agent call it?

• Paste cURL

• Request: method + endpoint URL

• Headers

• Params

• Body

• Auth

• Test call

Once configured, test the API action and click Next: variables to continue.

Note* You can skip this step if your AI Agent only answers customer queries, recommends beauty treatments, or shares pricing and service details without checking live availability or managing appointments.

Before your Spas & Salons WhatsApp AI Agent goes live, test it to make sure everything works as expected.

Check how your agent handles treatment enquiries, recommends spa and salon related services, shares pricing, checks available slots, and books or reschedules appointments.

Also, make sure it doesn't suggest unavailable services, share incorrect pricing, promise guaranteed treatment results, or confirm appointments without checking availability.

With AiSensy's 500 free AI messages, you can test conversations and make improvements before customers start interacting with your agent.

Once you're satisfied, publish your agent, switch the AI on, and you're live!

Here's what you need to do:

• Test your Agent panel (Train/Live modes)

• Publish

• AI on/off toggle