WhatsApp AI Agent for Test Drive Bookings

Go to the AiSensy Signup Page. Create your account using either:

• Your Google account, or

• Your business email address by filling out the sign-up form.

Once signed up, Log in to AiSensy using the same Google account or email credentials.

Once you are logged in, navigate to and click on AI Agent available on the navbar on the left.

Fill in the details given below:

• Website (mandatory)

• Business type

• Anything special it should know? (optional)

• Business context (optional)

Once you fill these details correctly, proceed to hit '✨ Create agent' button. AiSensy automatically builds an agent trained on your business.

When you add your website, AiSensy AI engine auto-generates your business description. Set your agent's name, greeting, and a few ground rules it must always follow.

Fill the details given below:

• Website (fetched automatically)

• Agent/business name

• Greeting message (optional)

• Store currency

• Business type

• What the business does

• Ground rules

In this step, you have to tell the agent about your automobile business website. You can add information about vehicle models, variants, features, test drive requirements, dealership locations, and FAQs. You can use connected systems for vehicle availability and available test drive slots.

You can submit this information in the form of PDF, DOC, TXT, or CSV files. The agent entirely relies on the kind of information you submit. Hence it always responds according to it and never gives generic replies.

Every source shows “Ready” once learned.

Add your information using these options:

• Crawl a page: Add a website URL.

• Upload files: PDF, DOC, TXT, or CSV, up to 50MB each.

• Paste text: Car models and variants, showroom timings, licence requirements, and test drive booking policies.

This step is optional, but adding vehicle photos, interiors, variant comparisons, and showroom maps helps buyers prepare for their visit.

Though, when you add your website, the AiSensy WhatsApp AI Agent fetches images from it (only from the website). You can review which visuals it can share in chat.

Untick any image you don’t want the agent to send.

You can:

• Manage your image library: Enable or disable individual images.

• Search images: Quickly find the visuals you need.

In this step, navigate to and click on Add Skills. Check the prebuilt skills list first. If the skill you need isn't already available, then navigate to and hit 'Create custom' button, name it Test Drive, and pick Task skill as the type.

The other details which need to be filled are given below:

• What kind of skill is this? (Task skill)

• Icon & name: Test Drive

• When should the agent use it?

• Instructions

• Add skills

In this step, you can define how the agent should collect the preferred model and variant, dealership, date, time, and contact details.

Now, you must make sure that the instructions fed to the agent are clear and easy to understand. The agent behaves according to the instructions given to it.

One such template is:

“When someone asks ‘Can I book a test drive?’, ask which car model, fuel type, and transmission they prefer. You must ask one question at a time. Then check available slots and collect their preferred date, time, and showroom location. Confirm the test drive only after the booking succeeds, then share the documents they need to bring.”

Once you enter these instructions, the WhatsApp AI agent fetches the information around the instructions and replies accordingly. 

For more info, tap here to learn how to create a custom skill

Now that you have created the skill you need, it starts to appear in the Skills list. You can now switch it on, expand it to set your cut-off and where a qualified applicant should go, then hit Done.

All you have to go through is:

• Skills list

• Enable the test drive skill

• Expand to configure its variables, templates & ads

Now you agent is well taught and it knows how it should respond.

While configuring the skill, you can simply train your agent to check availability for the exact vehicle and slot, confirm the customer’s selection, and submit the booking.

It can also share with customers what to carry. For home test drives, collect the address and check service coverage. Remove qualification scores unless the dealership explicitly needs screening.

Note* You can also enable the Appointment Booking skill along with the test drive booking skill. It will help the AI agent handle what the buyer wants to drive and when they can drive it. Together, they can match the buyer’s preferred car with an available appointment.

The step is only essential if you are running Click-to-WhatsApp ads promoting specific models, so the agent starts with the right vehicle context.

For this, you will have to map each ad to a custom greeting & context, so the agent knows exactly which ad brought the customer in.

• Add ad (map ad → custom greeting & context)

• Ad ID

• Label

• Greeting (first message to user)

• Context (extra context for the agent)

• Discount honoured at checkout (optional)

• Models featured in this ad

This step decides what happens when the agent can't help. In this step, you can write a fallback reply for unavailable information or failed availability checks.

Fallback message: Write a reply for when the agent cannot find vehicle information or retrieve details such as model availability, variants, or available test drive slots.

Human handoff: Enable handoff for specific vehicle queries, unavailable test drive slots, booking or rescheduling issues, special requirements, and requests to speak with a sales representative.

What you must fill:

• Fallback message

• Where your agent runs: up to 3 test numbers

• Hand off to a human: toggle

• Trigger phrases

• Handoff message

It is an important step to connect the dealership’s booking system to check demo vehicle and slot availability, create bookings, and manage changes.

You can skip this step if you agent is designed only to collect requests for your team or share a booking link.

You can click Add custom API action, explain when the agent should use it, and paste your cURL request to fill in the request details.

Review the following fields:

• Action name

• When should the agent call it?

• Paste cURL

• Request: method + endpoint URL

• Headers

• Params

• Body

• Auth

• Test call

Click Next: variables to continue.

You can test your AiSensy powered WhatsApp AI agent before it goes live. You can simply test how your newly built AI agent responds to vehicle enquiries, unavailable test drive slots, booking failures, rescheduling, cancellations, and handoff requests.

You can also train your agent to verify customer details before confirming a test drive and confirm bookings only after the booking system reports success.

You can chat with your agent before your customers do with AiSensy's 500 free AI messages for a trial.

Publish, switch the AI on & you're live.

• Test your Agent panel (Train/Live modes)

• Publish

• AI on/off toggle