WhatsApp AI Agent for Travel Bookings

Go to the AiSensy Signup Page. Create your account using either:

• Your Google account, or

• Your business email address by filling out the sign-up form.

Once signed up, Log in to AiSensy using the same Google account or email credentials.

Once you are logged in, navigate to and click on AI Agent available on the navbar on the left.

Fill in the details given below:

• Website (mandatory)

• Business type

• Anything special it should know? (optional)

• Business context (optional)

Once you fill these details correctly, proceed to hit '✨ Create agent' button. AiSensy automatically builds an agent trained on your business.

When you add your website, AiSensy auto-generates your business description. Set your agent's name, greeting, and a few ground rules it must always follow.

Fill the details given below:

• Website (fetched automatically)

• Agent/business name

• Greeting message (optional)

• Store currency

• Business type

• What the business does

• Ground rules

In this step, you have to tell the agent about your business website. You can add information that includes destinations, itineraries, package inclusions and exclusions, travel policies, and FAQs. You can use connected systems for current prices and availability.

You can submit this information in the form of PDF, DOC, TXT, or CSV files. The agent entirely relies on the kind of information you submit. Hence it always responds according to it and never gives generic replies.

Every source shows "Ready" once learned.

Perform the below mentioned steps:

• Crawl a page (website URL)

• Upload files (PDF, DOC, TXT, CSV - up to 50MB each)

• Paste text (policies, scripts, price lists)

When you add your website, the Aisensy AI Agent automatically fetches the images from it. If your website has destination, hotel, and sightseeing images, the agent can help travelers compare options.

You can control the visuals the agent can share in chat.

Untick any image it shouldn't send.

You can:

• Create Image library (enable/disable per image)

• Search images

It is an optional step. You can add vent posters, agendas, speaker images, and venue maps that help users, but event registration doesn’t depend on them.

In this step, navigate to and open Add Skills. Check the prebuilt skills list first. If the skill you need isn't already available, then navigate to and hit 'Create custom' button, name it Travel Queries, and pick Task skill as the type.

• What kind of skill is this? (Task skill)

• Icon & name: Travel Queries

• When should the agent use it?

• Instructions

• Add skills

Now, you must make sure that the instructions fed to the agent are clear and easy to understand. The agent behaves according to the instructions given to it.

One such template is:

“When someone asks ‘Can you help me plan a trip?’, ask about their destination, travel dates, number of travellers, budget, and hotel preferences, one question at a time. Recommend suitable packages using the information provided and explain the itinerary, inclusions, and visa requirements. Guide them through booking, but confirm it only after the payment and booking are successful.”

Once you enter these instructions, the agent fetches the information around the instructions and replies accordingly. 

For more info, tap here to learn how to create a custom skill

Now that you have created the skill you need, it starts to appear in the Skills list. You can now switch it on, expand it to set your cut-off and where a qualified applicant should go, then hit Done.

All you have to go through is:

• Skills list

• Enable the travel skill

• Expand to configure its variables, templates & ads

• Skills enabled counter

Now you agent is well taught and it knows how it should respond.

Note* You can train your agent to suggest suitable options, explain what is included, and guide travelers through the next step. It must also remove qualification scores unless your team uses them to prioritise enquiries.

In this step, you can add destinations, itineraries, inclusions, exclusions, and package detail etc.

Choose which options the agent can recommend - so every suggestion comes from your actual instructions.

• Catalog products (select what the agent may recommend)

• Add products by hand (for bundles or items not in your store)

• Sync from Shopify

• Sync from WooCommerce

• Import CSV/XLS

The step is relevant if the agent collects booking payments or deposits. You can simply skip this step if payments happen through your team or an external booking page.

Connect your payment gateway so the agent closes sales with a secure payment link, right inside the chat.

• Payment gateway (Razorpay or PayU)

• Out-of-window template (optional)

The step is useful if you are running Click-to-WhatsApp ads to promote specific destinations or packages.

You can map each ad to a custom greeting & context, so the agent knows exactly which ad brought the customer in.

• Add ad (map ad → custom greeting & context)

• Ad ID

• Label

• Greeting (first message to user)

• Context (extra context for the agent)

• Discount honoured at checkout (optional)

• Products featured in this ad

This step comes in handy if the agent can't resolve the requests made by attendees. The issues such as payment issues, missing tickets, or special registration requests may need your event team’s help.

Fallback message: For this step, you must write a reply for when the agent cannot find travel information or retrieve booking details.

Human handoff: Enable handoff for customised itineraries, group bookings, payment or cancellation issues, urgent travel disruptions, and requests for a travel consultant.

This step decides what happens when the agent can't help. Write the fallback message, switch on Hand off to a human, and add the phrases that should pull a person into the chat. 

What you must fill:

• Fallback message

• Where your agent runs: up to 3 test numbers

• Hand off to a human: toggle

• Trigger phrases

• Handoff message

Connecting your tools entirely depends on the scope. It gets important for live prices, availability, booking status, or direct bookings and cancellations. You can keep it optional for general enquiries and sharing booking links.

Actions let your agent fetch live information or complete tasks using connected tools and APIs - checking an order status, creating a CRM lead or booking an appointment.

Hit Add custom API action, tell it when to call it, then paste your cURL - the request fills itself in.

• Action name

• When should the agent call it?

• Paste cURL

• Request: method + endpoint URL

• Headers

• Params

• Body

• Auth

• Test call

Click on - Next: variables

You can test your agent before it goes live. You can test how your newly built agent responds if there are trip recommendations, unavailable dates, booking failures, cancellations, and handoff request.

You can also train your agent to verify ownership before sharing private booking details, and confirm bookings only after the booking system reports success.

You can chat with your agent before your customers do with AiSensy's 500 free AI messages for a trial.

Publish, switch the AI on & you're live.

• Test your Agent panel (Train/Live modes)

• Publish

• AI on/off toggle