GroMo Boosted Service Efficiency by 70% Using AiSensy’s WhatsApp Automation
India’s leading financial product sales platform, GroMo, solved complex attribution, payment tracking, and support challenges by leveraging AiSensy’s conversational automation. From sales to onboarding, automation powered every step of their funnel.
Explore how they simplified workflows and scaled operations via WhatsApp.
⚡Powered by Official WhatsApp Business API
About GroMo
GroMo is a platform that allows individuals to earn money online by selling financial products like savings accounts, loans, and credit cards to their networks. Their mission is to increase the accessibility of financial products across India.
Financial Services
Gurgaon, Haryana
Customers
30+ Lakhs
Partners
40+ lakh
Using AiSensy to create scalable, conversational automation for every use case
Sales Attribution Through Chatbot Flows
GroMo used AiSensy’s flow builder to design interactive WhatsApp journeys that captured user interest, ran pricing experiments, and tracked conversion paths. Users received a message with a “Reply” CTA that led to a structured funnel showcasing Growth Membership benefits.
Automated Dispute Resolution for GroMo Protect
The WhatsApp chatbot enabled users to raise disputes via a dedicated button. Once clicked, users could upload supporting documents, and the bot created a ticket instantly—no manual involvement required.
Result: 70% increase in support resolution efficiency
Tutor Payment & Student Enrollment via WhatsApp Pay + Google Sheets
Using regex triggers and user attributes, GroMo created a WhatsApp flow to collect trainer info, guide students through WhatsApp Pay, and verify payments. Once successful, credentials were shared instantly.
Live API sync with Google Sheets provided tutors with real-time visibility into payment status.
Outcome: Instant confirmations and smooth enrollment tracking.
Seamless Data Management with Zoho CRM Integration
To centralize data, GroMo integrated AiSensy with Zoho CRM. This ensured every payment, enrollment, and student detail was automatically logged, organized, and accessible to their team.
Outcome: End-to-end data organization and streamlined operations.
With AiSensy, we didn’t just automate outreach—we made it personal. The combination of voice, behavior-based flows, and real-time engagement helped us bring dormant users back in a way that felt honest and impactful.
Manik Sachdeva
Assistant Manager – Digital Marketing @ BankSathi
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