Hummingbird: 65% More Bookings with WhatsApp

COMPANY OVERVIEW

About Hummingbird

Hummingbird is an innovative company that leverages advanced AI technology to streamline and automate business stay solutions for corporate clients in India.

IndustryTravel & Hospitality

HeadquartersBengaluru, India

ProductsCorporate stays, Event management

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The Challenges

Humming Bird encountered several key issues:

Complex Booking Process

Requiring guests to download multiple apps to complete hotel bookings created unnecessary friction, resulting in low adoption rates.

Inefficient Customer Communication

Traditional channels limited responsiveness, often leading to delays and misunderstanding in guest interactions.

Limited Payment Options

The absence of an integrated payment system hindered the booking process, leading to lost sales opportunities and frustrated customers.

The Solution

How AiSensy Helped Hummingbird Overcome These Challenges

Automated Customer Support with Chatbots

Hummingbird integrated AiSensy’s Smart chatbots, offering:

• Round-the-clock assistance, available 24/7.
• Easy-to-build conversation flows with a no-code drag-and-drop interface.

Impact:
Automated messaging ensured quick, accurate responses to customer inquiries, greatly improving the overall communication process.

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Convenient Hotel Bookings & Management

Guests can now effortlessly book hotels via WhatsApp without needing to download extra applications. Enhanced security measures, such as OTP validation, ensure a secure and seamless booking experience.

Guests can also manage their reservations, check status updates, and cancel bookings directly within WhatsApp.

Integrated Payment Links

WhatsApp payment links were implemented, allowing guests to complete transactions smoothly and securely directly within the platform.

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Web View Implementation

Keeping all communication within WhatsApp created a consistent user experience without the need to navigate between different applications.

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Direct Agent Communication

Hummingbird customers had the option to engage in 1:1 WhatsApp conversation for immediate, human support whenever they had queries.

AiSensy allowed multiple agents to manage chats from a single number, with easy conversation transfers, ensuring customers always reached the right person.

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The Results

70% Reduction in Response Time

The ability to automate communications drastically improved the speed at which customer inquiries were handled.

55% Increase in Engagement Rates

he accessibility and convenience of WhatsApp as a communication channel resulted in higher customer engagement levels.

65% Surge in WhatsApp Bookings

The convenience of booking and paying through WhatsApp contributed to a significant increase in bookings, enhancing overall revenue.

“AiSensy transformed our customer interaction process, making it faster, more efficient, and highly impactful. Our corporate guests now enjoy a secure and seamless hotel booking experience, with direct access to agents for instant query resolutions.”

Vivek KanagarajHead of IT, Humming Bird

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