How IndiaMART increased buyer conversion by 33% with AiSensy
Explore the unique use case of IndiaMART, how they used WhatsApp to reduce their team's workload & achieve a massive 33% increase in buyer conversion rate; all via AiSensy.
About IndiaMART
How AiSensy Helped IndiaMART Overcome These Challenges
AiSensy enabled IndiaMART to replace time-consuming calls with WhatsApp messaging. This transition significantly reduced the team’s workload while maintaining high levels of buyer engagement.
Key Features:
• Automated messages with chatbot integration.
• Quick Replies and CTA Buttons for seamless interactions.
With AiSensy’s WhatsApp Forms, IndiaMART could:
• Collect product preferences, quantities, and delivery details directly from buyers.
• Streamline the enquiry and approval process without the need for repetitive calls.
Impact:
• Faster enquiry approval.
• A smoother, more convenient buyer experience.
IndiaMART streamlined key operations using AiSensy, automating tasks such as:
• Order confirmations,
• Shipping updates,
• Delivery notifications.
This automation saved time and maintained seamless, consistent communication with buyers.
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