How LiveLong saw 3x More Engagement with WhatsApp

COMPANY OVERVIEW

About Livelong Wealth

Livelong Wealth is an online platform that empowers individuals with the knowledge and tools needed to navigate the financial markets successfully.

IndustryFinancial Services, Wealth Management

HeadquartersBangalore, India

Company Size50 employees

ProductsCourses, Wealth Management, Workshops, Advisory.

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The Challenge

Transforming Livelong Wealth’s Challenges into Triumphs

Weak Customer Relationships

Before AiSensy, LiveLong Wealth were not able to crack the perfect platform to connect with customers & build personalized customer relationships.

Delay in Responses with Emails

LiveLong Wealth used to send the latest updates & happenings in the Stock Market via emails but but the responses were often too slow.

Broadcasting Limitations with WhatsApp Business App

The WhatsApp Business App capped broadcasts at 256 recipients, and messages didn’t reach customers who hadn’t saved the company’s contact—significantly limiting outreach potential.

The Solution

How AiSensy Helped Livelong Wealth Overcome These Challenges

Broadcast Offers to Unlimited Users in One Go

Using AiSensy's intuitive platform, Livelong Wealth seamlessly broadcasted marketing and promotional offers to their entire customer base — reaching users even if they hadn’t added Livelong Wealth to their contacts.

By adhering to WhatsApp’s best practices and with the support of our commited staff, Livelong Wealth successfully raised the broadcast limit from 256 people to the entire people on their data base — all without the risk of being blocked. As a result, they achieved an impressive 98% open rate.

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Real-Time Customer Support on WhatsApp

Livelong Wealth customers had the option to engage in 1:1 WhatsApp conversation for immediate, human support whenever they had queries. AiSensy allowed multiple agents to manage chats from a single number, with easy conversation transfers, ensuring customers always reached the right person.

This efficient support led to a 3x increase in customer engagement.

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Build a Strong Brand Identity with WhatsApp Blue Tick

AiSensy helped LiveLong Wealth get the esteemed WhatsApp Blue Tick on their WhatsApp Business Profile.

The Blue Tick helped portray their Business as reliable & trustworthy to both customers & potential customers.

Given that they provided updates & information about Financial Markets, the Blue Tick helped provide the reassurance customers might feel wary about trusting just any business.

The Results

Game changing Results from Day 1!

98% Open Rate

Ensured maximum reach for messages sent on WhatsApp

5x more Open Rates

When compared to Emails & SMS & got instant responses to updates sent on WhatsApp

3x More Customer Engagement

on WhatsApp and established strong brand reliability.

"As far as of the support team of AiSensy is concerned, they're very helpful. So whatever query that you have, they're always available even on Sundays and very late at night. They're always there to help you."

Hariprasad KFounder & CEO at Livelong Wealth

We are helping Brands grow effortlessly on WhatsApp

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Features Loved by our Clients

Collect Payments on WhatsApp

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Multiple Human Live Chat

Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number.
Filter Chats according to tags, campaigns and attributes for Smart Agent Chat Routing.