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WhatsApp Use Cases for Government
Send updates about latest schemes to citizens
Keep citizens informed about new government schemes, subsidies, and welfare programs instantly through WhatsApp.
Personalized messaging combined with Chatbot automation can even guide them on how to apply, making the process seamless and hassle-free.
Grow tourism - setup QR codes at airports, stations & bus stands
Boost tourism by placing WhatsApp QR codes at key travel hubs like airports, railway stations, and bus stands.
Tourists can simply scan the QR code to get instant information about local attractions, transport options, and upcoming events.
Allow users to purchase bus & train tickets within WhatsApp
Make public transport more convenient by allowing citizens to book and pay for bus and train tickets directly through WhatsApp.
No need to stand in long queues or download separate apps—just a quick chat can generate an e-ticket.
Automated reminders can also alert passengers about departure times, cancellations, or seat upgrades.
Safely share medical test results & important documents on WhatsApp
Hospitals and government health agencies can securely send medical test results, vaccination certificates, and other critical documents to patients via WhatsApp.
This eliminates the need for physical visits just to collect reports, ensuring faster access to crucial health information while maintaining data privacy and security.
Allow students to access & download educational materials within WhatsApp
Enable citizens to track government-related shipments, postal deliveries, and official documents in real time through WhatsApp.
Whether it’s an important legal paper, a government-issued ID, or a subsidy-related parcel, users can simply send a message and get instant tracking updates—reducing uncertainty and follow-up calls.
Allow citizens to track shipments & courier within WhatsApp
Enable citizens to track government-related shipments, postal deliveries, and official documents in real time through WhatsApp.
Whether it’s an important legal paper, a government-issued ID, or a subsidy-related parcel, users can simply send a message and get instant tracking updates—reducing uncertainty and follow-up calls.
Grievance Redressal on WhatsApp
Citizens can write directly to CMO or even raise disputes or complaints directly on WhatsApp, offering them a channel to get their voices heard!
Key Features
Tailored for Governments
WhatsApp Broadcasting & Alerts
Broadcast important updates or emergency alerts to crores of citizens in one click via WhatsApp.
Send messages about electricity outages, latest schemes, on WhatsApp.
Collect data with Dynamic WhatsApp Forms
Qualify citizens for multiple government schemes, Krishi loans, grants & much more right within WhatsApp using dynamic WhatsApp forms.
Allow Payments directly within WhatsApp
Collect Payments for bus & metro tickets, electricity & gas bills, Zoo tickets & much more directly within WhatsApp via UPI, net banking & Cards.
Build No-code WhatsApp Chatbots
Be available to resolve citizen queries 24x7 with smart no-code drag & drop chatbot flows.
Guide citizens through services (like finding out how to pay taxes or check application status) with human-like conversations instantly without any wait time.
