Choice Connect Reduced Lead Churn by 45% with AiSensy

AiSensy's analytics dashboard provided real-time insights into broadcast delivery, campaign performance, and user interactions. Teams could now track success rates, identify bottlenecks, and optimize communication strategies based on data.

One of AiSensy's key advantages was automated delivery-based retries and resends. Messages that initially failed were automatically retried, ensuring maximum delivery rates without manual intervention. Follow-up campaigns were triggered based on user actions, keeping conversations relevant and timely.

The acquisition team leveraged CTWA ads to drive users directly into WhatsApp conversations. AiSensy enabled automatic tagging of these high-intent users, making it easy to qualify leads, build remarketing lists, and run personalized follow-ups without adding complexity.

Custom button-based workflows allowed Choice Connect to guide users through structured journeys while capturing engagement data at each step.

Combined with smart agent routing based on campaign type, the support team could now handle queries more efficiently and route leads to the right agents automatically.

Choice Connected integrated AiSensy’s AI-driven chatbots, offering:

• Round-the-clock assistance, available 24/7.
• Easy-to-build conversation flows with a no-code drag-and-drop interface.

Impact:
Chatbots ensured customers received timely support, even outside business hours, maintaining high-quality service.