How The Hatke boosted 21x ROI with AiSensy

To address abandoned carts, AiSensy set up WhatsApp automation to:

• Send an Abandoned Cart Notification 15-20 minutes after a user added items but didn’t complete the purchase.
• Encourage customers to resume and finalize their transactions.

Impact:
This strategy recovered up to 40% of abandoned carts, driving significant conversions.

Using AiSensy, The Hatke:

• Broadcast promotional campaigns to their entire contact base, even to users who hadn’t saved their number.
• Followed WhatsApp’s best practices, ensuring high deliverability and protection against blocking.

Direct Impact:
This strategy achieved an impressive 98% open rate, outperforming traditional channels like email and SMS.

With AiSensy, Hatke automated order confirmations and delivery updates on WhatsApp, ensuring customers received timely information without checking email or SMS.

With AiSensy’s 1:1 Live Chat feature, The Hatke provided efficient and personalized customer support.

How It Works:
• Customers could inquire about products, track orders, and receive instant updates.
• Multiple agents managed conversations from a single WhatsApp number, ensuring seamless chat transfers and accurate responses.

Results:
Real-time support led to a 2x increase in customer engagement and significantly improved satisfaction.

By partnering with AiSensy, Hatke successfully established a strong and authentic presence on WhatsApp, backed by the powerful WhatsApp Blue Tick.

This verification not only enhanced customer trust but also positioned Hatke as a credible brand that customers can rely on.