WHATSAPP FOR CUSTOMER SUPPORT
WhatsApp for Customer Support: Resolve Queries Faster
Meet customers on the app they already use. With WhatsApp for customer support, your whole team works one number from a shared inbox, chatbots and AI agents deflect routine questions 24/7, and issues get resolved in minutes.
Trusted by 210,000+ Businesses across 68+ Countries
THE WORKFLOW
How WhatsApp customer support works
From first message to resolved and rated — here's the journey a support conversation takes on WhatsApp.
Customer reaches out
Via a chat widget, QR code, click-to-WhatsApp ad or your number. They're instantly acknowledged — no queue, no hold.
Bot triages & resolves
An AI chatbot understands the query, answers FAQs, shares tracking or docs, and collects details — solving simple issues on the spot.
Smart handoff to an agent
Anything the bot can't handle is routed to the right team with full context, so the agent picks up where the bot left off.
Resolve, follow up & rate
The agent resolves the issue, sends proactive updates, and a CSAT survey captures feedback to improve service.
TACTICS THAT CONVERT
WhatsApp for Customer Support: Features to Scale
Import & Broadcast WhatsApp messages Instantly
Send WhatsApp Campaigns to all your contacts in seconds without getting blocked.
Yes, collect payments seamlessly on WhatsApp via WhatsApp Pay, UPI, Net banking and cards.
Create ads that land directly to WhatsApp, capture leads instantly, and boost conversions.
See 3-5X more leads & slash your cost per lead.
Build No-code WhatsApp Chatbots in Minutes
Build no-code WhatsApp chatbots that drive sales, answer up to 85% queries effectively and qualify leads while you sleep.
Send Automated CTA Based Notifications on WhatsApp
Trigger automated WhatsApp messages for abandoned carts, order updates, or exclusive offers. Connect your CRM or eCommerce store like Shopify, WooCommerce, Hubspot & more
Proactive notifications
Order, shipping, appointment and renewal updates that cut inbound "where is it?" tickets.
CSAT & analytics
Post-chat surveys, response & resolution times, and agent performance reports.
Integrates Seamlessly with Your Tech Stack
Connect AiSensy with tools like Shopify, Zoho, HubSpot, and Google Sheets to keep your workflows unified and data in sync.
Smart routing & assignment
Use tags and attributes to assign chats to the right agent automatically
See what businesses achieve selling on WhatsApp with AiSensy.
From 35% to 90% customer reach
"AiSensy has really helped us reach our consumers. Earlier, the number of users we could reach via broadcasting was around 30–35%. Now, that number has gone up to around 90%."
Aakash Jain — Business Executive, Cosco
2x higher lead-to-order conversion
"WhatsApp-based conversational campaigns have enhanced our engagement and acquisition efficiency. AiSensy came in handy as a powerful product for managing WhatsApp conversations & campaigns — and significantly reduced our bot creation and deployment time."
Abhishek Gupta - VP Product, HomeLane
Faster and more impactful at scale
"AiSensy helped us scale communication across events without compromising on personalization. From lead generation to post-event feedback, everything became faster and more impactful."
Manik Sachdeva - Asst. Manager, People Matters
