How Blackcat Removed the 2-3 Day Lag in Getting Purchase Orders to Suppliers
Discover how Blackcat integrated AiSensy with its ERP to automate purchase-order notifications on WhatsApp, reduce manual follow-ups, and keep suppliers and B2B customers updated.
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About Blackcat
Blackcat makes automotive accessories built to survive India's toughest roads: LED lighting, infotainment, chargers, sunshades and bus/tempo interiors.
Since 1993, with manufacturing to IATF 16949 standards across three factories, Blackcat has supplied OEMs including Mahindra, Hyundai, Kia, SML Mahindra, Volvo Eicher Commercial Vehicles, JCB and JSW MG Motor, alongside a nationwide aftermarket network of distributors and dealers. Its Android infotainment systems, LED headlight bulbs and mobile chargers are ICAT Tested.
How AiSensy Helped Blackcat Streamline Purchase-Order and Sales-Order Communication
Purchase-Order and Dispatch Updates to Suppliers
Blackcat connects its ERP with AiSensy so purchase orders reach suppliers on WhatsApp the moment they are submitted. Dispatch and invoice updates follow through the same channel, reducing manual PDF sharing and chasing calls.
Sales-Order Updates to Trade Partners
ERP-triggered sales-order updates reach Blackcat's sales team and trade partners directly on WhatsApp, where they already check important business messages.
Blackcat also uses broadcasts for product launches, certifications and announcements to its distributor and dealer network, plus simple chatbot flows to handle inbound queries.
Our suppliers and trade partners live on WhatsApp, not email. Moving PO and dispatch updates there means they hear from us where they're already listening, and they've told us they appreciate it. Our team now spends its time on the business instead of chasing acknowledgements.
Shashank Bajaj
Director, Blackcat
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