How Carryallco Recovered 20% of Abandoned Carts With AiSensy

Carryallco uses WhatsApp automation to reconnect with customers who add products to their cart but don't complete their purchase.

The brand sends around 600 abandoned-cart messages and reminders each month, helping it recover approximately 20% of the abandoned carts it follows up with.

This helped Carryallco:

• Re-engage high-intent shoppers

• Recover otherwise lost purchases

• Turn existing purchase intent into completed orders

Carryallco uses WhatsApp to answer customer questions that can influence a purchase, including product details, sizing, delivery, offers, and payment options.

With customer and order-related communication handled through WhatsApp, the brand can:

• Resolve purchase-related questions faster

• Reduce friction before checkout

• Give customers more confidence to complete their orders

Carryallco uses WhatsApp Broadcasts to reconnect with customers during festivals and promotional occasions.

These campaigns helped the brand to:

• Bring customers back to its website

• Drive traffic during key occasions

• Turn renewed interest into purchases

• Keep existing customers engaged

This has helped WhatsApp evolve from a support channel into an important part of Carryallco's conversion and re-engagement strategy.

As Carryallco's WhatsApp activity expanded, the brand began using more structured and automated journeys across the customer lifecycle.

From abandoned-cart reminders to customer queries, order communication, and promotional campaigns, AiSensy helps Carryallco make its WhatsApp communication more timely and relevant.

This allows the brand to engage customers across more touchpoints while keeping the experience personal and customer-focused.