CASE STUDY

How Exploria Scaled Monthly Revenue from ₹3K to ₹2L with WhatsApp & AiSensy

See how Exploria built a WhatsApp-first buying journey for personalised photobooks, from capturing customer requirements and collecting photos to finalising orders and approving designs.

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COMPANY OVERVIEW

About Exploria

Exploria is a D2C photobook brand that turns meaningful moments from travel, weddings, birthdays, and family memories into beautifully designed keepsakes.

Customers choose their preferred photobook online, while Exploria’s team helps personalise the book, from understanding their requirements and collecting photos to designing the final keepsake.

Industry

D2C / Ecommerce

Headquarters

Mumbai

Website

www.exploriatravel.in

The Challenge

Exploria’s products are personalised, so completing an order requires more than simply selecting a photobook online.

Capturing Customer Requirements

Exploria needed to understand each customer’s preferences, occasion, and photobook requirements before finalising the order.

Collecting Customer Photos

Customers needed an easy way to share their photos, without adding friction to the buying process.

Managing a Personalised Buying Journey

From initial selection to design approval, Exploria needed a seamless way to keep customers and its team connected throughout the order journey.

The Solution

Exploria connected its personalised photobook buying journey with WhatsApp, making it easier to capture requirements, collect photos, and move customers toward order completion.

WhatsApp Chatbot for Requirement Capture

When customers move from the website to WhatsApp, Exploria’s chatbot asks relevant questions to understand their initial requirements.

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Automated Photo Collection

Once the initial details are captured, the chatbot automatically shares a link for customers to upload their photos, available 24/7.

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Human Support to Finalise Orders

After the initial information is collected, Exploria’s team takes over on WhatsApp to understand preferences and finalise the order.

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Design Approval on WhatsApp

Before printing, Exploria shares the photobook design preview on WhatsApp so customers can review and approve it.

AiSensy Features Used

The AiSensy solutions helping Exploria personalise, automate, and simplify its photobook buying journey on WhatsApp.

WhatsApp Broadcast Messaging

Exploria uses WhatsApp broadcasts to reach customers at scale and bring more people into its photobook buying journey.

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Workflow Automation

Exploria uses WhatsApp automation to streamline customer interactions and make the photobook creation process more structured.

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Customer Support

Exploria uses WhatsApp conversations to understand customer requirements and provide a more personalised experience throughout the buying journey.

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WhatsApp Chatbots

Exploria uses a WhatsApp chatbot to capture customer requirements and guide them through the initial steps of their photobook order.

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The Results

More revenue. A smoother buying journey. A more personalised customer experience.

₹2L Monthly Revenue

Exploria scaled its monthly revenue from ₹3,000 to approximately ₹2 lakh after building its WhatsApp-first customer journey.

6,566%+ Revenue Growth

That represents a growth of approximately 6,566% from its starting monthly revenue.

A Premium Customer Experience

Personalised WhatsApp interactions help Exploria deliver a smoother, more premium experience while creating custom photobooks.

Orders Finalised on WhatsApp

WhatsApp now connects product selection, requirement capture, photo collection, order finalisation, and design approval in one journey.

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