How KundanMala Jewels Automated WhatsApp Customer Engagement With AiSensy
Discover how KundanMala Jewels uses WhatsApp broadcasts, AI-powered chatbots, and automation to make customer communication more personalised and reduce manual effort.
⚡Powered by Official WhatsApp Business API
About KundanMala Jewels
KundanMala Jewels is a Dehradun-based fine jewellery brand with three showrooms, offering gold, silver, diamond, and traditional jewellery. Each piece is designed in-house by its craftsmen, combining certified quality with concept-driven design.
From wedding jewellery and gifting pieces to everyday wear, KundanMala serves customers across traditional styles including Polki, Kundan, and temple jewellery. The brand also offers savings schemes, rate-locking, and old gold exchange to help customers plan and purchase with greater certainty.
How AiSensy Helped KundanMala Jewels Automate WhatsApp Customer Engagement
Automated WhatsApp Responses
KundanMala Jewels is using AiSensy automation to move customer conversations beyond manual replies.
Responses are becoming more automated and personalised, helping the team handle customer queries with less manual intervention.
This helps KundanMala:
Automate customer responses
Personalise WhatsApp conversations
Reduce dependency on manual replies
Handle queries more efficiently
Structured Customer Conversations on WhatsApp
With WhatsApp chatbots and automation, KundanMala can create more structured customer interactions instead of handling every conversation manually.
This gives the team a more organised way to engage with customers while maintaining a personalised experience.
The automated journeys help:
Guide customer conversations
Respond to common queries
Keep interactions structured
Reduce repetitive manual work
WhatsApp Customer Support
KundanMala uses WhatsApp as an important customer communication channel, with customer support included among its AiSensy use cases.
WhatsApp Automation helps the team manage customer interactions while reducing the need to manually handle every query.
This allows their team to:
Respond to customers more efficiently
Handle queries through WhatsApp
Reduce repetitive support work
Focus on higher-value tasks
Product Discovery Through WhatsApp
With Catalog & Commerce included in KundanMala's AiSensy use cases, WhatsApp can also support product discovery alongside customer communication.
This brings product conversations and customer engagement into the same WhatsApp journey.
KundanMala can use WhatsApp to:
Showcase jewellery products
Support product-related conversations
Combine engagement with product discovery
Keep customer interactions within WhatsApp
Trusted by 210,000+ Businesses across 68+ Countries
Yes! Collect Payments now on WhatsApp Seamlessly with WhatsApp Pay and other modes of Payments (Razorpay, Payu etc) and grow your revenue.
Run Ads on Facebook & Instagram that land on WhatsApp. 5X Your lead generations & 2-3X Conversions Instantly!
Run Ads from AiSensy, smartly segregate your leads and build Chatbot Flows to automate everything!
Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number.
Filter Chats according to tags, campaigns and attributes for Smart Agent Chat Routing.
Track your campaign results in real-time.
Monitor Read, Replied & Clicked rates for each campaign and retarget smartly for higher conversions!
Segregate your Audiences Smartly and Re-Broadcast for Higher Conversions!
