How Kutchina Improved Lead Qualification by 15% with AiSensy

Kutchina uses WhatsApp Broadcasts to reach customers with more relevant product and promotional communication.

With AiSensy, Kutchina has improved its audience targeting precision by approximately 65%, helping the team make WhatsApp communication more relevant to different customer segments.

This helped Kutchina:

• Reach more relevant customer audiences

• Improve campaign targeting

• Make customer communication more personalised

Kutchina uses Click-to-WhatsApp Ads to bring potential customers directly into WhatsApp conversations from Facebook and Instagram.

This gives customers a direct way to enquire about Kutchina’s products while helping the team engage with prospects through a familiar communication channel.

This helped Kutchina:

• Generate product enquiries directly on WhatsApp

• Connect ad engagement with customer conversations

• Create a more direct path from discovery to enquiry

Kutchina uses AI Agents and WhatsApp automation by AiSensy to handle customer conversations across product enquiries, support requests, and other customer interactions.

By using AI-powered conversations to understand customer requirements and respond to common queries, Kutchina has seen an approximately 15% improvement in lead qualification rates.

The AI-powered flows help Kutchina:

• Understand customer requirements

• Answer common product-related questions

• Qualify enquiries more effectively

• Help teams focus on higher-intent prospects

Kutchina uses Workflow Automation and Customer Support Automation to make WhatsApp a more structured part of the customer journey.

From product enquiries and service requests to AMC renewals and post-purchase communication, automated WhatsApp journeys help Kutchina deliver timely and relevant customer communication

This gives Kutchina greater control over:

• Product enquiries

• Customer support

• Service communication

• Post-purchase engagement

• Automated follow-ups