How Vemosa Skills Scaled Student Counselling With AiSensy

VEMOSA SKILLS uses AiSensy chatbots to engage prospective students on WhatsApp and provide timely responses during the early stages of their journey.

This gives students a more immediate way to get information while helping VEMOSA make its counselling communication more scalable.

This helped VEMOSA SKILLS:

• Respond to student inquiries faster

• Share relevant course information

• Keep prospective students engaged

VEMOSA uses workflow automation to maintain consistent communication with prospective students beyond the initial inquiry.

Automated WhatsApp messaging helps the team follow up more systematically, supporting the lead-nurturing process throughout the counselling journey.

This helps VEMOSA to:

• Ask relevant questions

• Capture customer requirements

• Filter enquiries before sales

• Reduce manual qualification work

WhatsApp has become part of VEMOSA's broader student counselling journey - from answering initial queries and sharing course information to nurturing prospective students through follow-ups.

With AiSensy, these interactions can be supported through a more structured and scalable communication workflow.

This allows VEMOSA to:

• Keep student communication organised

• Continue engagement after the first inquiry

• Support counsellors with structured follow-ups

• Nurture leads toward counselling

As VEMOSA's student acquisition grows, WhatsApp automation helps the team maintain faster and more consistent engagement without relying entirely on manual communication.

This has contributed to an overall reported 35–50% improvement in lead engagement and the counselling workflow after introducing automation.

This gives VEMOSA greater control over:

• Fragmented Student inquiries

• Lead nurturing

• Follow-up communication

• Counselling engagement

• Scalable student communication